Field Supervisor-Gwinnett County, GA

S&N COMMUNICATIONS INC • Gwinnett County, GA

2d

About The Position

The Field Supervisor is responsible for the day-to-day supervision and support of a team of Locate Technicians in the assigned service area. The position ensures locating operations are performed safely, accurately, and efficiently, and in accordance with company policies, customer requirements, applicable regulations, and industry standards. The Field Supervisor connects field technicians with operations leadership, customers, and other internal departments, and manages daily workload, technician performance, ticket flow, field quality, safety, training, and customer service. The position may require travel between assigned service areas and providing field and after-hours support as needed.

Requirements

• At least 5 years of experience in all facets of facility locating.
• Demonstrated ability to lead, coach, and supervise field-based locate technicians.
• Knowledge of underground utility locating and locatable facilities, including gas, electric, communication, fiber, water, and sewer.
• Strong knowledge of utility records, maps, prints, and locate ticket systems.
• Strong leadership, communication, organizational, and problem-solving skills.
• Proficiency in Excel and utility locate management systems.
• Willingness and ability to travel between assigned service areas and provide field support as needed.
• Excellent customer service skills.
• Integrity, reliability, and strong professional judgment.

Responsibilities

• Supervise, train, and develop underground utility locate technicians.
• Manage daily ticket routing, workload, and technician productivity.
• Support trouble locates, projects, designer tickets, and escalated locating requests.
• Conduct locate quality, field safety, vehicle, and maintenance audits.
• Address performance issues and administer discipline in accordance with company policy.
• Respond to customer concerns and communicate operational expectations to the locate team.
• Provide field and after-hours support as needed.
• Perform other related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed