Repair Supervisor - GA

Sparus Holdings•Peachtree Corners, GA

12d•Onsite

About The Position

The Repair Supervisor leads day-to-day operations at Southern Cross’s repair and calibration facility in Peachtree Corners, Georgia. This onsite role manages repair technicians and shipping/receiving personnel and oversees repair, calibration, and warranty work orders, inventory, operational reporting, and workflow performance. The Repair Supervisor is the operational point of contact for the Products line of business and reports directly to the VP of Products. The supervisor oversees work order intake, evaluation, repair and calibration, quality control, documentation, and outbound shipping; monitors transactions and work orders in NetSuite; and maintains inventory of repair parts, calibration gas, consumables, and instruments for sale. The role also tracks operating metrics, communicates capacity or process issues to leadership, and supports warranty invoicing requirements. The position is primarily based in a shop or laboratory environment, with occasional exposure to calibration gases in a ventilated space. The standard schedule is Monday through Friday; additional hours may be required during high-volume periods or month-end close. Occasional lifting of up to 40 pounds may be required.

Requirements

At least 3 years of experience in a repair, service, or manufacturing environment.
Prior supervisory or lead technician experience.
Ability to read and follow technical SOPs and work instructions.
Experience with an ERP or work order management system; NetSuite is preferred.
Strong attention to detail and ability to manage multiple priorities in a shop-floor environment.
Effective written and verbal communication skills.

Nice To Haves

Experience with gas detection instruments or other field measurement equipment.
Familiarity with calibration documentation and NIST traceability requirements.
Background in shipping/receiving operations, including carrier management and packaging standards.
Experience preparing operational reports for management review.

Responsibilities

Directly supervise repair technicians and shipping/receiving personnel.
Assign and prioritize work orders to maintain throughput and meet turnaround targets.
Conduct performance evaluations, provide coaching, identify training needs, and coordinate staffing coverage and cross-training.
Oversee the end-to-end repair workflow, including RMA intake, evaluation and triage, repair and calibration, quality control, and outbound shipping.
Ensure work follows current instrument repair and calibration SOPs.
Monitor work order status and resolve bottlenecks or quality issues.
Ensure calibration certificates and repair documentation are accurate and completed on time.
Coordinate warranty repairs according to manufacturer agreements.
Monitor open repair and warranty work orders in NetSuite and ensure accurate, timely transaction processing.
Assist technicians with NetSuite data entry and error resolution.
Review and validate labor, parts, and service entries against work performed.
Support month-end close by ensuring completed work orders are fully processed and invoiced.
Maintain adequate stock of repair parts, calibration gas, consumables, and instrument sales inventory.
Conduct cycle counts and reconcile physical inventory with NetSuite records.
Identify reorder needs and coordinate purchasing with internal contacts.
Proactively monitor inventory to minimize obsolete or excess stock.
Prepare and deliver operational reports to the VP of Products covering throughput, turnaround time, warranty claim volume, inventory status, and technician productivity.
Track and report units received, units completed, units pending, BER rate, and warranty versus non-warranty mix.
Flag capacity constraints, equipment needs, and process gaps.
Support operational reporting for Teledyne GMI warranty invoicing, including monthly submission within five days of month-end.