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Schindler Group•Vancouver, BC

1d•Onsite

About The Position

The Field Supervisor - Repair is responsible for managing repair operational activities through conforming to customer and company requirements as related to safety, cost improvement and customer satisfaction in support of Branch/District objectives. They are responsible for managing, coaching and training and field employees as well as health and safety requirements. People Management Provide leadership and direction for the field operational functions in alignment with local strategies and Corporate and District/Branch objectives Manage direct reports through providing mentorship, guidance and constructive feedback to promote employee development Ensure all field and supervisory/support employees are trained and committed to Schindler quality initiatives and objectives, including identifying training needs and deliver training (safety & technical) to field and supervisory employees Interface with IUEC Representation to foster positive labor relations Safety and Supervision Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision Ensure exceptional quality standards, training and performance of field personnel Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements Coach hourly field employees Company’s methods of quality, productivity and safety Monitor the work of all hourly field employees from both a quantitative and qualitative point of view Review of time tickets for accuracy and maintain vacation schedules Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity Financial Management Manage/support all work in area of responsibility within framework of financial budget Process and Quality Management Monitor job completion check points and implement required corrective action in order to drive installation performance to BDP model Ensure each repair meets Schindler employee and passenger safety and quality standards and all contract requirements as defined by customer Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety. Provide and organize technical support to Sales and Field employees Ensure ISO compliance Customer Service and External Relations Liaise with property management representatives/building owners Ensure compliance with government regulatory requirements Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and human resources disruption is minimized Ensure customer needs or enquires are met in a prompt, professional manner. Provide clear and written communications Demonstrate to customers that they are receiving fair value for their expenditures Communicate with and influence business agents, inspectors, etc., in resolving disputes Maintain and manage pro-active relationships with Union business agent.

Requirements

Post Secondary – preferably in Business or Engineering
5 or more years in elevator industry or related experience at a Management level, or a similar industry which includes the sales and servicing of capital equipment
Proficient in MS Office
Coaching and Mentoring: ability to motivate and guide team members
Communication: Communicate clearly and articulately
Customer Service: Demonstrate costumer focus through improving performance
Leadership: Possess solid leadership skills
People Management: Ability to select, train, supervise and evaluate staff
Persuasion: Persuasion is required both internally and externally. Employees and customers must frequently be motivated to act or react in a manner to support credibility
Presentation: Ability to present materials clearly
Problem Solving: Ability to fully understand the problem, assess responsibility, explore alternatives, develop creative solutions and negotiate settlements
Teamwork: Ability to interact with all levels and be an integral part of the operation
Demonstrate the ability to embrace new concepts and change as well as seek new ways of doing things

Responsibilities

Provide leadership and direction for the field operational functions in alignment with local strategies and Corporate and District/Branch objectives
Manage direct reports through providing mentorship, guidance and constructive feedback to promote employee development
Ensure all field and supervisory/support employees are trained and committed to Schindler quality initiatives and objectives, including identifying training needs and deliver training (safety & technical) to field and supervisory employees
Interface with IUEC Representation to foster positive labor relations
Implement customer and Company requirements for quality, performance reliability and passenger safety for each location under their supervision
Ensure exceptional quality standards, training and performance of field personnel
Manage hourly field employees through providing mentorship, guidance and constructive feedback to promote employee development
Make sound judgments as related to motivation, training and work assignments for all employees within their assigned responsibility, while at the same time, adjusting manpower to minimum level and meeting and or exceeding customer requirements
Coach hourly field employees Company’s methods of quality, productivity and safety
Monitor the work of all hourly field employees from both a quantitative and qualitative point of view
Review of time tickets for accuracy and maintain vacation schedules
Persuade field employees to follow practices and procedures that will foster teamwork and improve quality and productivity
Manage/support all work in area of responsibility within framework of financial budget
Monitor job completion check points and implement required corrective action in order to drive installation performance to BDP model
Ensure each repair meets Schindler employee and passenger safety and quality standards and all contract requirements as defined by customer
Manage ongoing program of project field audit to assurance conformance of performance standards of quality, completeness and safety.
Provide and organize technical support to Sales and Field employees
Ensure ISO compliance
Liaise with property management representatives/building owners
Ensure compliance with government regulatory requirements
Interpret customer concerns and mobilize the necessary internal resources in such a way that customer satisfaction is assured while cost and human resources disruption is minimized
Ensure customer needs or enquires are met in a prompt, professional manner. Provide clear and written communications
Demonstrate to customers that they are receiving fair value for their expenditures
Communicate with and influence business agents, inspectors, etc., in resolving disputes
Maintain and manage pro-active relationships with Union business agent