SHIFT LEAD | Elevate Academy

Heritage Schools•Provo, UT

About The Position

Elevate Academy is a co-ed residential treatment program for adolescents experiencing trauma, mood disorders, adoption and attachment issues, and similar diagnoses. The program supports students whose adverse experiences have affected their physical, emotional, and social well-being, helping them build confidence, resiliency, and skills for a thriving future. Coaches provide supervised support and mentoring, help students progress therapeutically, and support them in self-regulating and applying therapy tools in daily activities. The Shift Lead develops emotionally supportive relationships with students and guides their treatment progression. In partnership with the Home Manager and Treatment Team, the Shift Lead helps implement treatment plans, support and train Coaches, manage assigned-shift operations, and maintain consistent, high-quality program and treatment practices. The role includes weekly Treatment Team meetings and collaboration with clinicians and other team members on student goals. The schedule includes a Sunday rotation of one Sunday every four weeks, from 8:00 AM to 10:00 PM, and an additional weekday shift determined with the manager to meet full-time hours. New hires must successfully complete a background check, which may include verification of employment history, education, and criminal records.

Requirements

Demonstrated ability to successfully coach and mentor adolescents.
Aptitude for adolescent development.
Basic understanding and competency in neurodiversity and mental health diagnoses, and assertiveness in continuing to develop this knowledge and competency.
Management and leadership skills, including the ability to teach and steward students and employees.
Ability to innovate and execute plans while remaining attuned to the people and organization being served.
Good energy and ability to work in all weather conditions.
Engaging and empathetic character, with tenacity and determination.
Problem-solving, decisiveness, and teamwork skills.
Proficient communication and interpersonal relationship skills.
Good computer knowledge and professional writing skills.
Successful completion of a background check, which may include verification of employment history, education, and criminal records.

Responsibilities

Develop close, personal, emotionally supportive relationships with students and coach them through their treatment progression.
Provide leadership and set an example by intervening and mediating conflicts, and by offering students support and guidance when needed.
Implement clinical treatment plans as outlined by the Treatment Team and ensure team members understand expectations.
Participate in activities with students, encouraging and supporting development of related skills, including through sports, bike riding, rock climbing, hiking, swimming, leisure activities, and hobbies.
Assist the Home Manager with leadership duties, including training Coaches, handling operational components of the assigned shift, maintaining consistency in program components, and ensuring treatment objectives are applied to a high standard.
Check in consistently with team members to track and support performance and development, and report necessary updates to the Home Manager.
Attend weekly Treatment Team meetings and report on students' therapeutic progression.
Collaborate with clinical Therapists and other Treatment Team members to develop strategic goals and objectives for each student.