Field Specialist (Eastern NJ & PA) - JJMT Vision

Johnson & Johnson Innovative Medicine•Jersey City, NJ

1d•$57,500 - $92,575•Onsite

About The Position

Johnson & Johnson MedTech Vision is recruiting a field-based Field Specialist covering Eastern New Jersey and Eastern Pennsylvania. The specialist installs, services, repairs, and maintains medical device equipment at external facilities, supporting customers and the sales team. The role provides stakeholder updates and documented service reports, completes work to factory specifications and on schedule, identifies problems and recommends resolutions, and uses service data to plan proactive and reactive service. The specialist also collaborates with colleagues to transfer knowledge and skills, maintains a corporate vehicle, manages trunk inventory, and preserves calibrated test equipment and other electronic devices. The position requires physical work with medical lasers and other medical devices, including lifting or moving up to 50 pounds and using hand tools and electronic test equipment. The specialist must be able to acclimate to modified schedules.

Requirements

Associate degree or technical certification in electronics, biomedical, optical, or mechanical fields.
At least 2 years of related experience.
Ability to lift or move 50 pounds and to stand, squat, kneel, and reach for extended periods.
Ability to use hand tools and electronic test equipment to repair medical lasers and other medical devices.
Ability to acclimate to modified schedules.

Nice To Haves

Accountability
Analytical reasoning
Communication
Continuous improvement
Customer empathy
Customer service
Customer support operations
Customer support trends
Data gathering and analysis
Incident management
Innovation
Issue escalation
Process-oriented approach
Project management office (PMO)
Repair management
SAP Field Service Management
Service request management
Technical credibility

Responsibilities

Install, service, and repair medical device equipment at external facilities to support the sales team and customers.
Serve as a primary resource for stakeholders and provide frequent status updates and documented service reports.
Complete on-site installation, repair, maintenance, and testing activities to factory specifications, along with other assigned duties or projects.
Ensure installation, maintenance, and other necessary work is completed on time.
Identify problems and recommend resolutions for existing products and procedures.
Analyze service data to schedule proactive and reactive service.
Work with colleagues to transfer knowledge and skills.
Operate and maintain a corporate vehicle.
Maintain trunk inventory and manage and preserve calibrated test equipment and other electronic devices.

Benefits

Participation in the Company’s consolidated retirement plan (pension) and savings plan (401(k)), subject to plan terms.
Vacation: 120 hours per calendar year, subject to policy and hire date.
Sick time: 40 hours per calendar year, subject to policy and hire date; higher amounts apply for employees residing in Colorado or Washington.
Holiday pay, including floating holidays: 13 days per calendar year, subject to policy and hire date.
Work, Personal and Family Time: up to 40 hours per calendar year, subject to policy and hire date.
Parental leave: 480 hours within one year of a child’s birth, adoption, or foster-care placement, subject to policy and hire date.
Bereavement leave: 240 hours for an immediate family member and 40 hours for an extended family member per calendar year, subject to policy and hire date.
Caregiver leave: 80 hours in a 52-week rolling period, subject to policy and hire date.
Volunteer leave: 32 hours per calendar year, subject to policy and hire date.
Military spouse time-off: 80 hours per calendar year, subject to policy and hire date.