Field Services Technician, Junior

Peraton•,

35d•$66,000 - $106,000•Remote

About The Position

Peraton is seeking a Field Services Technician - Junior to support installation, transition, and sustainment of next-generation Voice Communication Switch (VCS) systems. The technician will assist with site preparation, system installation, cutover, customer acceptance, testing, and legacy-system decommissioning in operational environments. Working alongside experienced field technicians, engineers, and program teams, the technician will help complete deployments, troubleshoot issues, and ensure systems are installed and transitioned according to established procedures. This is a remote, field-based position with approximately 95% travel. Work may involve extended periods at customer and operational sites, including remote locations and active environments requiring adherence to procedures, safety requirements, and technical standards. The role is intended for an early-career or developing technician interested in building hands-on experience with mission-critical voice systems. Junior technician focus areas include test support at FAA WJHTC in New Jersey, VCS vendor locations in Maryland, and Washington Labs in Maryland, as well as paired, non-lead support for FAA VCS ATC cutovers.

Requirements

U.S. citizenship and ability to obtain and maintain a Public Trust Clearance.
Experience requirement varies by education: 2 years with a bachelor's degree, 0 years with a master's degree, 4 years with an associate degree, or 6 years in lieu of a degree.
Familiarity with Voice Communication Switch (VCS) systems, telecommunications systems, or similar voice/network technologies.
Basic knowledge of telecommunications infrastructure, VoIP technologies, cabling and connectivity, power and equipment validation, and networked voice systems.
Basic troubleshooting and diagnostic skills, including ability to identify and escalate issues as needed.
Experience using basic test equipment and diagnostic tools in technical or field environments.
Ability to learn and follow established procedures in operational environments where system uptime and reliability are important.
Strong problem-solving and troubleshooting mindset.
Good customer service and communication skills.
Ability to work independently while knowing when to ask questions or escalate issues.
Strong attention to detail and ability to follow technical procedures.
Ability to accurately document work performed, issues identified, and resolutions.
Good time management and ability to support deployment and installation timelines.
Ability to collaborate with technicians, engineers, and other technical personnel.
Willingness to learn new systems and technologies.
Willingness to work in the field and travel extensively, up to 95%.

Nice To Haves

Exposure to system cutovers, migrations, installations, or technology refresh efforts is preferred.

Responsibilities

Support site surveys, site preparation, equipment installation, and system deployment under the direction of senior technicians and engineers.
Assist with cutovers from legacy voice platforms to next-generation VCS systems.
Support decommissioning and removal of legacy voice communication systems.
Perform basic system testing and validation of power and equipment connections, cabling integrity and connectivity, equipment installation, and site specifications.
Assist with maintenance, troubleshooting, and repair of VCS and supporting telecommunications and IT infrastructure.
Use basic diagnostic tools and established procedures to help identify voice, network, and hardware issues.
Support preventive maintenance and system health checks.
Assist with on-site customer support and provide basic end-user assistance or orientation as needed.
Maintain accurate technical documentation, service reports, installation records, and cutover documentation.
Learn and follow safety protocols, site security requirements, and operational procedures.
Work with senior field technicians, engineers, program teams, and other technical personnel during deployment and transition activities.
Escalate complex technical issues to senior technicians or engineers and assist with troubleshooting and resolution.
Develop proficiency with VCS systems, telecommunications equipment, testing procedures, and field deployment processes.
Provide test support at FAA WJHTC in New Jersey, VCS vendor locations in Maryland, and Washington Labs in Maryland.
When paired with a team for FAA VCS ATC cutover support, contribute as a non-lead technician.