Field Services Technician

Peraton • ,

5d • $80,000 - $128,000 • Remote

About The Position

Peraton is seeking a Senior Field Services Technician to support the installation, transition, and sustainment of next-generation Voice Communication Switch (VCS) systems. The role supports site preparation, system cutover and customer acceptance, and decommissioning of legacy systems in operational environments. The technician is expected to work independently, resolve complex technical issues under time constraints, and work directly with customers to ensure voice-system transitions occur with minimal operational disruption. The position is remote and requires up to 95% travel.

Requirements

• Experience requirement: 5 years with a bachelor's degree, 3 years with a master's degree, 0 years with a Ph.D., or 9 years in lieu of a degree.
• Must be a U.S. citizen and able to obtain and maintain a public trust clearance.
• Hands-on experience with Voice Communication Switch (VCS) systems or similar mission-critical voice platforms.
• Experience supporting system cutovers, migrations, or technology refresh efforts.
• Knowledge of telecommunications infrastructure, VoIP technologies, cabling standards and power validation, and networked voice systems.
• Strong troubleshooting and root-cause diagnostic skills.
• Experience using test equipment and diagnostic tools in field environments.
• Familiarity with operational environments where uptime and reliability are critical.
• Excellent technical problem-solving ability and strong customer service and communication skills.
• Ability to work independently in remote field locations.
• Strong documentation and reporting discipline, attention to detail, and adherence to procedures.
• Effective time management and ability to meet deployment timelines.
• Ability to collaborate across technical disciplines.

Responsibilities

• Lead and support site surveys, site preparation, and system installation activities.
• Execute and support VCS system cutovers from legacy voice platforms to next-generation systems.
• Decommission legacy voice communication systems.
• Independently test and validate power installation compliance, cabling integrity and standards adherence, and alignment with equipment and site specifications.
• Maintain, troubleshoot, and repair VCS and supporting telecommunications and IT infrastructure.
• Use diagnostic tools to identify and resolve voice, network, and hardware faults.
• Support preventive maintenance and system health checks.
• Provide on-site customer support and end-user orientation or training as needed.
• Maintain accurate technical documentation, service reports, and cutover records.
• Comply with safety protocols, site security, and operational standards.
• Coordinate with engineers, program teams, and other field technicians during deployment activities.

Benefits

• Medical benefits
• Dental insurance
• Vision insurance
• Life insurance
• Health savings account
• Short- and long-term disability
• Employee assistance program (EAP)
• Parental leave
• 401(k)
• Paid time off for vacation
• Company-paid holidays
• Employees may be eligible for overtime, shift differential, and a discretionary bonus, depending on the position.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: No Education Listed