Field Services Technician II (ACU)

DAS Health•West Des Moines, IA

2d•Onsite

About The Position

DAS Health is seeking a Field Services Technician II to serve as a primary, onsite technical resource for one of our key clients in Des Moines, Iowa. This role will provide front-line support to end users at the client’s corporate office/resource center while also supporting additional client sites across the region as needed. This position is ideal for a hands-on technician who enjoys working directly with users, resolving technical issues in real time, and supporting a dynamic multi-site environment.

Requirements

High School Diploma or GED
2–4 years of experience in IT support or field services
Strong troubleshooting and problem-solving skills
Experience supporting end users in a professional environment
Excellent communication and customer service skills
Ability to manage multiple priorities in a fast-paced environment
Must be able to work onsite daily in West Des Moines, IA
Ability to travel regionally across Iowa, South Dakota, and Minnesota

Nice To Haves

Associate’s or Bachelor’s degree in IT-related field
CompTIA A+ or Network+ certifications
Experience with MSP tools and environments (RMM, ticketing systems, etc.)
Experience with basic networking and infrastructure support
Familiarity with cloud platforms (Azure, AWS)
A proactive, customer-first mindset
Strong attention to detail and organizational skills
Ability to work independently as a trusted onsite resource
Confidence supporting users in a face-to-face environment

Responsibilities

Serve as the primary, front-line technical support resource for onsite end users
Troubleshoot and resolve hardware, software, and network issues in a timely manner
Manage and resolve assigned tickets in alignment with service level agreements (SLAs)
Communicate effectively with users, providing updates and setting expectations
Provide daily onsite support at the client’s West Des Moines corporate office
Travel to regional client sites for support, installations, and issue resolution as needed
Perform site assessments, hardware installs, and environment setups
Deploy and support PCs, peripherals, and networking equipment
Support Windows operating systems and desktop applications
Support Microsoft 365 environments
Troubleshoot basic to intermediate networking issues
Support servers and cloud-based systems such as Azure and AWS
Identify recurring issues and recommend solutions to improve performance and stability
Maintain accurate documentation in IT Glue and ticketing systems
Follow change management and documentation standards
Assist with client onboarding, implementations, and technology rollouts
Partner with Service Desk, Field Services, and Engineering teams for issue escalation
Provide support and guidance to junior technicians as needed
Participate in after-hours or on-call rotation as required