Field Services Technician

Computer Task Group, Inc•Nashville, TN

21h•Onsite

About The Position

CTG is seeking motivated and customer-focused Field Services Technicians to support desktop and end-user device operations for a valued client in Nashville, TN. This is an excellent opportunity for individuals with foundational IT experience or training to grow their careers in a dynamic and hands-on technical environment. CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries. Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com.

Requirements

Basic knowledge of desktop/laptop hardware, software, and operating systems
Familiarity with PC imaging and operational programs
Experience working within SLA frameworks and escalation protocols
Strong interpersonal and organizational skills
Basic understanding of workstation backups and restores
Solid communication skills across all organizational levels
Familiarity with Microsoft 365 troubleshooting
Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group
Varicella (2 doses or positive titer)
Measles
Mumps
Rubella
Hepatitis B or declination form
Tdap w/in 10 yrs
Seasonal Flu Vaccine
Negative TB test

Nice To Haves

A+ Certification or equivalent technical certification
1–2 years of experience in desktop support or equivalent technical training
Eager to learn and grow in a fast-paced IT support environment
Comfortable working independently and collaboratively
Reliable, detail-oriented, and customer-service focused

Responsibilities

Image desktops and laptops with Office 365 and other required software
Troubleshoot and resolve imaging issues
Install and configure end-user software and tools
Validate system builds to ensure readiness for deployment
Respond to help desk calls and provide on-site troubleshooting for desktops, laptops, and peripheral devices
Map and troubleshoot printers, network drives, and connectivity issues
Confirm resolution with end users and escalate unresolved issues per client procedures
Assist with deployment of laptops, M365 support, Zebra printers, medical lab devices, and general end-user support
Maintain clear and professional communication with customers
Perform basic hardware maintenance and component replacement
Track and manage inventory of IT equipment