Field Services Technician

ALS Global•Middletown, NJ

About The Position

At ALS, we encourage you to dream big. When you join us, you’ll be part of a global team harnessing the power of scientific testing and data-driven insights to build a healthier future. General Accountability: The primary purpose of this position is to be responsible for providing ALS clients with all necessary sampling activities, sample pick-ups and drop-offs.

Requirements

Current Driver’s license with clean driving record
Ability to operate company vehicle.
Knows the region and able to read maps.
Able to take ownership for meeting goals and objectives; willing to be accountable for own decisions, and willing to give 100%.
Look for new ways to accomplish objectives.
English verbal and written communication skills with the ability to communicate with clients, staff and management.
Multi-tasked, organized, detail oriented, and possesses problem solving capabilities; will have good time management capabilities.
Self-motivated and self-directed; able to work independently.
High School education
Interest in Science helpful but not required.
1+ years working as a Courier, driver, messenger, or related position.
Able to speak and hear clearly while communicating with co-workers, Department team members, management, and clients.
Able to lift up to 50 lbs on a consistent basis (may request and use a dolly for situations requiring heavy loads).
Able to sit, drive, and walk for 100% of an 8 hour day.
Must be able to drive and get in and out of vehicle.
Dexterity in hands and fingers to operate vehicle, computer and other equipment.
Must have average vision and able to see to read reports and operate vehicle, office equipment.

Responsibilities

Will be driving in assigned territories as directed by supervisor and picking-up samples and delivering them to Middletown Office or Regional Service Center.
Provide ALS clients with all necessary sampling activities, sample pick-ups and drop-offs.
Communicate recurring bottles orders and directions to Field Services Coordinator to be placed in the scheduling program.
Submit recurring bottles order and directions to the Field Services Coordinator to be placed in the scheduling program.
Provide a complete daily sampling log in the bound Field Logbook.
Assist part/full time couriers with chain of custody, bottle preparation, and maps/directions for the completion of their assigned duties.
Store all samples in a cooler with ice and deliver to ALS Sample Receiving.
Provide an accurate and completed chain of custody record of any sample in your possession.
Convey any ALS client requests or concerns to the Field Services Supervisor or appropriate Customer Service Representative.
Maintain routine vehicle maintenance, including fluid checks and/or replacements; exterior and interior cleaning of company vehicle.
Ensure compliance with field service sampling plan, assigned SOP’s, QA manual and ALS Client Service Manual.
Professional appearance and conduct to both ALS staff and clients.
Other duties as assigned.