Field Services Specialist I

Luxor Scientific LLC•Raleigh, NC

2d•Onsite

About The Position

The Field Service Specialist role is responsible for managing specimen collection supplies, assembling and entering test requisition data into the laboratory information system, assisting patients and/or the Client’s staff in the collection of specimens, preparing and shipping specimens to the laboratory for testing, and printing and delivering test results to the Client. The Specialist must be capable of fully processing up to 4 specimens per hour and will manage multiple specimens at various stages of completion, utilizing idle time to gather documentation, prepare requisitions, and organize supplies. Adherence to HIPAA, HITECH, and the Anti-Kickback Statute is mandatory.

Requirements

High School Diploma or equivalent.
One year of specimen collector experience in a physician practice, medical clinic or hospital setting.
Basic knowledge of medical terminology.
Basic knowledge of personal computers and proficiency with Microsoft Word, Excel, and Outlook.
Ability to work under pressure while maintaining a high level of accuracy and professionalism.
Ability to communicate effectively and professionally both orally and in writing.
Professional client service principles and practices.

Responsibilities

Manage specimen collection supplies.
Assemble and enter test requisition data into the laboratory information system.
Assist patients and/or the Client’s staff in the collection of specimens.
Prepare and ship specimens to the laboratory for testing.
Print and deliver test results to the Client.
Process up to 4 specimens per hour.
Manage multiple specimens at various stages of completion.
Gather chart notes and medical necessity documentation during idle time.
Prepare requisitions and collection supplies for upcoming specimens.
Greet patients in a prompt, courteous and helpful manner.
Follow the Specimen Collection procedure for collection through shipping of specimens.
Complete test requisitions and obtain patient and provider signatures completely and accurately.
Collect and attach all documentation that is supplemental to the requisition.
Obtain specimens and label them correctly.
Package specimens correctly for transport.
Maintain inventory of specimen collection and shipping supplies, and order supplements as needed.
Clock in and out of Luxor’s timekeeping system consistently and accurately.
Accurately report holiday hours and Paid Time Off when applicable.
Check email regularly and complete Requests for Missing Information.
Meet deadlines in a multi-functional task environment.
Follow all safety regulations and procedures.
Perform other duties as assigned.
Adhere to the requirements of the Standards for Security and Privacy of Individually Identifiable Information (HIPAA).
Adhere to the Health Information Technology for Economic & Clinical Health Act (HITECH).
Adhere to the Anti-Kickback Statute (AKS).
Perform only those tasks defined and no additional tasks which could be interpreted as “clerical or medical functions not directly related to the collection or processing of laboratory specimens”.