Field Services Manager

Microbac•Louisville, KY

4h•Onsite

About The Position

Microbac Laboratories, Inc. is a premier commercial laboratory testing firm that partners with clients nationwide, offering laboratory solutions to life science, food and nutrition, and environmental industries. They serve clients with expertise and respect for market requirements, constraints, and challenges, embodying a company-wide commitment to exceptional customer experience refined over 50 years. As a privately held third-party testing company, Microbac operates with a commitment to its workforce, safety, quality, and compliance, with a diverse work portfolio including broad accreditation offerings across environmental, food and nutrition, and life science markets. The Field Services Manager is responsible for overseeing all routes for the field services team to successfully manage and support the department. Additionally, the role involves supporting the overall operation of the laboratory by collecting and picking up various sample types, storing, and delivering them to the designated laboratory location efficiently and timely, while adhering to established SOP’s and safety guidelines.

Requirements

High-school diploma
A minimum of 2 years of related experience
Familiarity with automated sampling techniques and/or knowledge and understanding of general principles of sanitation and proper sample handling and storage
Ability to set up and remove sampling equipment
Ability to follow written and verbal instruction
Above average attention to detail
Good verbal communication skills
Ability to operate a Company vehicle and observe all applicable safety protocols and laws
Valid driver’s license and clean driving record (over previous 36 months)
Ability to pass a pre-employment drug screen

Nice To Haves

Associate degree in a related field of study

Responsibilities

Responsible for financial viability of the field services group.
Routinely review charges, making sure they are accurate for all field services activity and communicate these changes with the CS staff.
Ability to manage all aspects of the field services equipment. Including, but not limited to, vehicles, vehicle maintenance, GPS units, sampling equipment, etc.
Responsible for adding new field services offerings. Ongoing process improvement is necessary.
Manage the field services staff. Routine performance feedback.
Safely and efficiently operate a company vehicle to drive to and from client locations for the purposes of collecting and retrieving samples and deliver them to the laboratory.
Provide exceptional customer service while promoting the Company’s brand through professional interactions with clients and observable safe driving practices.
Collect various types of environmental samples as well as pick-up previously collected samples and deliver them to the laboratory.
Perform field analysis pertinent to proper sampling protocol such as pH, temperature and flow.
Maintain sample collection equipment and instrumentation.
Maintain storage of samples in accordance with established SOP’s.
Ensure legal documentation is complete and accurate. (i.e.; Chain of Custody Forms)
Maintain regular communication with internal management regarding samples, schedules, customer requirements, problems, delays, and/or complaints.
Observe all applicable roadway laws.
Maintain the cleanliness of the Company vehicle.
Maintain accurate logs, records and other documentation as required.
Prepare sample containers to be delivered and used by customers to collect samples.
Ensure samples are appropriately labeled and assist with sample log-in efforts.
Provide technical assistance to customers within realm of capabilities; or refer to senior management.
May organize, plan and schedule own pickup routes based on communicated needs of customers by working with the Customer Service team to coordinate effectively.
Manage all routes for field services team.
Prepare, deliver and distribute sampling supplies for customers and field services team in a timely manner according to sample schedules maintained in LIMS and shared calendars.