Field Services Manager

Renewance • Elmhurst, IL

9d

About The Position

At Renewance we envision a world where every home, business, and vehicle is powered by clean, renewable energy. Our mission is to help society transition to greener energy and mobility solutions through supporting the sustainable use of industrial batteries. Since its inception in 2015, Renewance has evolved into a leading provider of industrial battery lifecycle services and asset management solutions for efficient and responsible battery energy storage and EV battery deployments, operations, and end-of-life management. Renewance is a vibrant SME that is well poised for an ambitious growth journey in a high growth industry. Renewance is looking for a Manager of Field Services to join our growing team! You'll oversee the day-to-day operations of our Field Services team, including a team of 15-20 Technicians. This role focuses on ensuring seamless execution of commissioning, operations and maintenance (O&M), and decommissioning services for Battery Energy Storage Systems (BESS). This is a highly collaborative role, working closely with Project Management, Resource Scheduling teams, leadership and clients. You'll need to have exceptional organizational and communication skills, and demonstrate a practical approach to managing field service operations. This position is an excellent fit for strong people manager that comes from a technical space similar to Renewance's. You need to have a track record of success developing team members through 1:1s, coaching, mentoring, and training.

Requirements

• Bachelor’s degree, Technical or Trade degree, or equivalent work experience will be considered.
• Minimum of 5 years of experience in field service operations, with 2+ years in a supervisory or managerial role.
• Proven ability to manage and support field teams in dynamic environments.
• Strong understanding of field service workflows, scheduling, and troubleshooting.
• Excellent interpersonal skills and the ability to resolve client issues effectively.
• Skilled in identifying practical solutions to on-the-ground challenges.
• Clear and concise verbal and written communication skills.

Nice To Haves

• Familiarity with battery energy storage systems, EV technology, or related fields is highly desirable.

Responsibilities

• Supervise and mentor field service technicians and support staff, ensuring efficient execution of day-to-day activities.
• Act as the primary point of contact for technicians, providing guidance on technical and operational challenges.
• Promote a collaborative and solutions-oriented team culture.
• Manage scheduling, resource allocation, and dispatching to ensure timely delivery of field services.
• Monitor key performance indicators (KPIs) such as service response times, task completion rates, and customer satisfaction.
• Address on-the-ground issues quickly and effectively to minimize disruptions.
• Serve as the first escalation point for field service-related issues, working with customers to resolve concerns in a timely manner.
• Build positive relationships with customers by ensuring high-quality service delivery.
• Gather and act on customer feedback to improve service processes.
• Support the execution of standard operating procedures (SOPs) for all service activities.
• Identify and implement small-scale process improvements to increase team efficiency and reduce costs.
• Collaborate with team members to adopt new tools and technologies for field operations.
• Ensure compliance with safety regulations, company policies, and industry standards.
• Regularly inspect fieldwork to confirm adherence to safety and quality guidelines.
• Provide regular updates to senior leadership on service progress, team performance, and operational challenges.
• Analyze service data to identify trends and areas for improvement.

Benefits

• Annual Bonus Incentives
• Paid Time Off (PTO): Enjoy 15 days of paid time off annually to recharge and relax.
• 401(k) program
• Health Plans: Choose between our Preferred Provider Organization (PPO) plan or opt for a Health Savings Account (HSA) plan that suits your needs.
• Dental and Vision Plans: Access comprehensive dental and vision coverage to ensure your overall well-being.
• Company paid life, AD&D, and disability insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Manager