Manager, Field Services
About The Position
Onto Innovation is a leader in process control, combining global scale with an expanded portfolio of leading-edge technologies that include: 3D metrology spanning the chip from nanometer-scale transistors to micron-level die-interconnects; macro defect inspection of wafers and packages; metal interconnect composition; factory analytics; and lithography for advanced semiconductor packaging. Our breadth of offerings across the entire semiconductor value chain helps our customers solve their most difficult yield, device performance, quality, and reliability issues. Onto Innovation strives to optimize customers’ critical path of progress by making them smarter, faster and more efficient. Job Summary & Responsibilities Lead team of FSEs / Section managers /team leaders in service operations Manage administrative aspect of service team in areas such as time debrief, parts posting, as overtime, expense claims, and annual leave, etc. Manage regular meetings with customers on key performances /score card and drive improvements in operations leading to better customer experiences. Supports overall SEA region revenue plan to meet and exceed targets. Manage and exceed/meet service organisation Key Performance Indices Developing and planning career paths for reporting engineers. Maintaining a strong working knowledge of all industry standards and practices, as well as the company's products and services.
Requirements
- Degree in Engineering or equivalent
- A minimum of 8-10 years of direct service management experience in OEM business related to complex equipment.
- A proven track record of establishing strong, executive-level customer relationships.
- Customer front experience
- Experience in building and developing cross-functional service teams, establishing processes and procedures, performance management, metrics, and KPIs.
- Experience in leading people and team
- Strong written and verbal communication skills.
- Ability to lead people across diverse and cultural backgrounds
- Able to travel more than 25% of time as when required within region
Nice To Haves
- Experience in the semiconductor industry is highly preferred.
Responsibilities
- Lead team of FSEs / Section managers /team leaders in service operations
- Manage administrative aspect of service team in areas such as time debrief, parts posting, as overtime, expense claims, and annual leave, etc.
- Manage regular meetings with customers on key performances /score card and drive improvements in operations leading to better customer experiences.
- Supports overall SEA region revenue plan to meet and exceed targets.
- Manage and exceed/meet service organisation Key Performance Indices
- Developing and planning career paths for reporting engineers.
- Maintaining a strong working knowledge of all industry standards and practices, as well as the company's products and services.
Benefits
- health
- dental
- vision coverage
- life and disability insurance
- PTO
- 401(k) with employer match
- Employee Stock Purchase Program (ESPP)
- wellness initiatives
- competitive salaries
- Annual bonus opportunities and potential long-term incentives tied to both company and individual success.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Number of Employees
501-1,000 employees
