Field Services Manager

Sensata Technologies

22h • $107,040 - $147,180 • Hybrid

About The Position

The Field Service Manager will lead our field operations team, ensuring top-notch customer support, efficient service operations, and seamless troubleshooting. This person will be coordinating technician schedules, managing inventory, and ensuring high-quality, efficient service delivery to our customers. You will turn service calls into long-term customer relationships, balancing technical expertise with strong leadership to drive operational excellence.

Requirements

• Relevant work experience or knowledge of the role
• Ability to lead, coach, and develop team members
• Holds self and others accountable to achieving goals and standards
• Ability to work in a fast-paced environment to handle multiple competing tasks and demands
• Strong communication skills; oral, written and presentation
• Strong organization, planning and time management skills to achieve results
• Strong personal and professional ethical values and integrity
• Proficient in Microsoft Office programs (Outlook, Word, PowerPoint, and Excel)
• Strong interpersonal & collaboration skills to work effectively with all levels of the organization including suppliers and/or external customers
• Eligibility to obtain authorization under the International Traffic in Arms Regulations (ITAR) and/or the Export Administration Regulations (EAR). Non-US Persons, as defined in the ITAR and EAR, may not be eligible to obtain authorization.

Nice To Haves

• Willingness to travel up to 25%.
• Thorough understanding of industry standards, policies, procedures, and best practices relevant to the field.
• Demonstrated experience recommending and implementing policies, practices, and procedures with significant organizational impact.
• Training & Experience with National Electrical Code (NFPA 70), Electrical Safety in the Workplace (NFPA 70E) and OSHA 10/30.
• Comprehensive knowledge of electrical systems up to 600 VAC and 2,000 VDC, including electro‑mechanical technology, control systems, and remote monitoring systems.

Responsibilities

• Supervise, train, and mentor a team of field service technicians, fostering high performance, adherence to safety protocols, and professional conduct.
• Coordinate and oversee both technical and administrative support operations, including installations, repairs, preventive maintenance, and engineering upgrades at client sites.
• Ensure accurate maintenance of records and management systems related to field service activities.
• Develop and manage personnel schedules to guarantee effective responses to urgent or critical situations.
• Maintain open communication with design management and specialists to address technical problems, escalating issues to the design department when necessary.
• Select, develop, and evaluate staff to maximize team efficiency and effectiveness.
• Act as the primary escalation point for complex customer issues, ensuring prompt resolution and customer satisfaction.
• Oversee parts inventory and equipment management to reduce downtime and ensure technicians have the necessary resources for all assignments.

Benefits

• Competitive medical, dental, vision, life and disability insurance plans
• Education reimbursement
• Wellness programs
• 401(k) retirement plan with Company matching
• Variety of paid time off, such as vacation or flex-time, sick, bereavement, and parental leave.
• Certain positions are also eligible for short-term incentive and long-term incentive programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed