Field Services Manager

Inframark • Chandler, AZ

5d

About The Position

Inframark is seeking a Water/Wastewater Field Services Manager to lead and oversee field service operations, ensuring efficient project execution, compliance with safety and regulatory standards, and exceptional customer service. This role is responsible for supervising field service technicians, managing resource allocation, implementing industry best practices, and driving operational excellence in water/wastewater treatment services. The ideal candidate has strong leadership skills, technical expertise in water/wastewater treatment operations, and experience managing field service teams. If you are a motivated leader looking for a dynamic and growth-focused career opportunity with a company that prioritizes safety, innovation, and service excellence, we encourage you to apply!

Responsibilities

• Lead, coordinate, and supervise Field Service Technicians and Engineers in the maintenance, troubleshooting, and repair of water/wastewater treatment equipment.
• Oversee scheduling, resource allocation, and service project execution to ensure efficiency and quality.
• Implement and enforce Inframark Field Service Standards & Best Practices to optimize service delivery.
• Manage equipment, tools, and asset inventory, ensuring availability for field operations.
• Enforce and implement safety policies and ensure strict adherence to OSHA, DOT regulations, and company SOPs.
• Conduct safety training and certification programs for field service personnel.
• Ensure compliance with regulatory requirements and industry standards in all service operations.
• Perform quality control audits and oversee documentation to ensure service excellence.
• Recruit, hire, train, and mentor Field Service Technicians to build a high-performing team.
• Conduct performance evaluations, coaching, and professional development programs to enhance skills and efficiency.
• Foster a culture of teamwork, accountability, and continuous improvement.
• Collaborate with Regional and Project Managers to support service project planning, estimating, and execution.
• Manage budgets, workforce utilization, and cost control for field service operations.
• Track and report key performance metrics, including efficiency, response times, and customer satisfaction.
• Plan and execute Capital Expenditure (CapEx) purchases for tools, equipment, and technology upgrades.
• Act as the primary point of contact for customer service issues, warranty claims, and project-related inquiries.
• Ensure timely and professional customer support, providing technical guidance and solutions.
• Lead emergency response efforts and coordinate on-call field service teams to address urgent issues.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed
• Number of Employees: 501-1,000 employees