IT Field Services Manager

Radiology Partners • Houston, TX

6d

About The Position

Lead and manage a field IT support team delivering high-quality remote and on-site service for radiology environments, including escalations and customer-first support. Oversee IT operations, including hardware/software issues, mobile devices, VPNs, user access, downtime communication, and incident management. Drive process improvements, maintain documentation and training resources, and ensure efficient ticket management aligned with SLAs. Manage hardware lifecycle, inventory, and large-scale IT initiatives such as system upgrades, OS updates, and deployments. Collaborate cross-functionally with IT teams, clinical staff, and vendors while ensuring coverage, communication, and continuous service excellence (including on-call and up to 25% travel).

Requirements

• Healthcare IT experience preferred, including knowledge of radiology workflows and PACS systems
• Experience supporting voice recognition tools (e.g., PowerScribe, Fluency)
• Relevant IT certifications (A+, Net+, MCSA, CCNA) or progress toward certification preferred
• Strong background in enterprise IT environments (200+ users), including systems administration and large-scale deployments
• 3+ years of Leadership experience.
• Broad technical expertise across devices, operating systems, and platforms (e.g., AD, SCCM/MECM, virtualization) with ability to multitask and support projects

Nice To Haves

• Healthcare IT experience preferred, including knowledge of radiology workflows and PACS systems
• Experience supporting voice recognition tools (e.g., PowerScribe, Fluency)
• Relevant IT certifications (A+, Net+, MCSA, CCNA) or progress toward certification preferred

Responsibilities

• Lead and manage a field IT support team
• Deliver high-quality remote and on-site service for radiology environments
• Oversee IT operations, including hardware/software issues, mobile devices, VPNs, user access, downtime communication, and incident management
• Drive process improvements
• Maintain documentation and training resources
• Ensure efficient ticket management aligned with SLAs
• Manage hardware lifecycle, inventory, and large-scale IT initiatives such as system upgrades, OS updates, and deployments
• Collaborate cross-functionally with IT teams, clinical staff, and vendors
• Ensuring coverage, communication, and continuous service excellence (including on-call and up to 25% travel)

Benefits

• Competitive Benefits package – Eligibility starts the month after hire, with tiered options to choose from.
• Compensation Reviews, Career Growth Opportunities
• Generous PTO Plans and Paid Holidays
• Proudly Certified as a Great Place to Work for Five Consecutive Years

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed