Field Services Administrator

Groove Technology Solutions • Salt Lake City, UT

2d

About The Position

The Field Services Administrator coordinates onboarding, compliance, and training workflows for subcontractors and in-house technicians. The role supports operational efficiency through partner communications, Salesforce record management, Excel tracking, routine reporting, and the creation and organization of technical training resources and documentation.

Requirements

• Hands-on experience using Salesforce for technician record management.
• Strong Microsoft Excel proficiency, including multi-tab workbooks, formulas, and reporting.
• Professional verbal and written communication skills for daily subcontractor outreach.
• Ability to create clear instructional guides, templates, and SOPs for field staff.
• Attention to detail in tracking and renewing insurance, tax, and licensing documents.

Responsibilities

• Contact subcontractors by phone and email to guide them through onboarding and collect required paperwork.
• Gather and verify W-9 forms, certificates of insurance (COIs), and trade licenses.
• Maintain subcontractor profiles, contact details, and certifications in Salesforce.
• Track document expiration dates and request updated documentation before expiration.
• Maintain spreadsheets tracking subcontractor status, resource availability, and operational metrics.
• Assist with routine status reports and update labor tracking files.
• Help create instructional handouts, guides, and reference documents for field staff.
• Organize and format standard operating procedures and site documentation.
• Attend planning meetings and support field service operations as needed.

Benefits

• Medical, dental, and vision coverage
• Pet insurance
• 401(k) match
• Stocked kitchen
• Onsite gym and Peloton
• Onsite masseuse
• Mental health support

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed