Field Services Administrative Support Specialist Level 2

Excell Marketing LC • Des Moines, IA

35d • $23 - $27 • Onsite

About The Position

The Field Services Administrative Support Specialist Level 2 is responsible for providing administrative support, troubleshooting and solving complex problems and owning special projects for the Office Administrative Manager supporting the merchandisers in the field.

Requirements

• Previous experience troubleshooting and evaluating complex problems with an organized and structured approach
• Previous experience using with workforce management scheduling systems ie “Natural Insight”, “One” or “Movista”
• Previous experience with expense management applications, preferably Concur
• Proficiency using Microsoft Office products (Excel, Word, Outlook)
• Ability to synthesize large volumes of information to identify root causes to issues and find solutions
• Ability to manipulate and analyze data; build and/or maintain excel reports
• Ability to effectively communicate, both orally and in writing with team members, managers and customers
• Ability to work independently and treat confidential information with discretion
• Ability to remain professional and maintain a pleasant demeanor in dealing with all the requirements of the position.
• Ability to work necessary hours to complete all tasks in a timely and effective manner

Nice To Haves

• Process improvement or process development skills are highly preferred

Responsibilities

• Set up and communicate new stores and new merchandising projects; with special attention on critical, new and/or high visibility projects and customers
• Communicate time sensitive assignments for field merchandisers
• Account management of 3rd party merchandiser which includes developing store service schedules and communicating training details, requirements and product push schedules
• Review, analyze and approve complex or non-standard expenses from the field using Concur
• Conduct investigation on return shipments without store information and determine where to credit.
• Conduct follow-up investigations on retailer or customer complaints, incorrect UPS return labels used and billing.
• Analyze discrepancies or process deviations with critical processes such as commissions or erroneous UPS shipments, vehicle maintenance, store or field merchandiser escalations
• Analyze, generate and share weekly scorecard metrics to senior leadership – service call %s, refusals, etc.
• Evaluate merchandiser survey responses and submitted photos to support quality review, performance scoring and follow-up actions.
• Evaluate current and future field support processes to identify inefficiencies, gaps and opportunities for improvement.
• Share recommendations, modify existing workflows and support implementation of new processes to improve consistency, accuracy and team efficiency.
• Protect organization by keeping information confidential
• Provide administrative assistance in other work-related areas as required or requested.
• All other duties assigned by Lead.

Benefits

• Competitive Pay
• Full Benefits Package: Medial, Dental, Vision and Life Insurance plans available
• Paid Time Off / Sick Leave
• Employee Discounts on products (limitations and restrictions apply)
• 401(K) and profit-sharing programs

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed