Field Service Warranty Manager

Integra•Houston, TX

About The Position

The Warranty Manager provides leadership and oversight for warranty administration across facilities, building systems, equipment, and assets. The role manages warranty documentation, claims, vendor coordination, and issue resolution to ensure contractual and manufacturer obligations are fulfilled. The manager partners with commissioning, maintenance, construction, procurement, and operations teams to improve asset reliability, recover warranty value, reduce costs, and support an effective transition from project turnover to ongoing operations. The position develops and maintains standardized warranty processes, manages a centralized warranty register, reviews warranty terms and eligibility requirements, and tracks claims through resolution. It coordinates warranty documentation during commissioning and turnover, serves as the primary contact for manufacturers, suppliers, and contractors, and works with maintenance teams to assess failures and preserve warranty eligibility. The role also reports on claims, recovery value, recurring failures, costs, and vendor performance, and recommends improvements to reliability, lifecycle costs, specifications, turnover standards, and procurement decisions.

Requirements

Bachelor’s degree in Engineering, Facilities Management, Construction Management, Business Administration, or a related field.
At least 5 years of experience in warranty administration, facilities management, maintenance operations, construction, commissioning, or asset management.
Experience managing warranty claims for HVAC, electrical, plumbing, mechanical, controls, or other building systems.
Strong technical knowledge and hands-on background in warranty repairs, troubleshooting, and failure resolution for critical facility systems, including HVAC/chillers, generators, electrical distribution equipment, and controls.
Experience coordinating and managing warranty repairs from initial equipment failure or deficiency through troubleshooting, root cause identification, vendor engagement, repair or replacement, documentation, and final claim resolution.
Strong understanding of equipment warranty requirements, repair procedures, manufacturer requirements, and coordination of qualified technicians, contractors, and OEM representatives for warranty-related repairs.
Ability to evaluate equipment failures and technical deficiencies across HVAC, generators, electrical systems, and controls to determine potential warranty responsibility and ensure repairs comply with manufacturer requirements and contractual obligations.
Strong understanding of commissioning, project turnover, preventive maintenance, and asset lifecycle practices.
Ability to review contracts, warranty provisions, service agreements, and technical documentation.
Experience with CMMS, asset management systems, document control platforms, or warranty tracking tools.
Strong vendor management, negotiation, problem-solving, and written communication skills.
Ability to analyze claim trends, equipment history, costs, and performance data.

Responsibilities

Develop, implement, and maintain standardized warranty management processes and procedures.
Guide maintenance and operations teams on warranty requirements, coverage, and claim procedures; promote accountability, timely follow-up, and continuous improvement.
Maintain a centralized register of warranties for facility systems, equipment, parts, and assets.
Review warranty terms, coverage periods, exclusions, and required maintenance conditions.
Submit, track, and manage warranty claims through final resolution.
Coordinate with commissioning and project teams to collect warranty certificates, manuals, startup records, and turnover documentation.
Verify warranty information is complete and accurately associated with assets before site turnover; identify documentation gaps and drive corrective actions with contractors and vendors.
Serve as the primary point of contact for warranty-related issues with manufacturers, suppliers, and contractors.
Coordinate inspections, repairs, replacements, and technical support under warranty; escalate unresolved issues and enforce contractual warranty obligations.
Partner with maintenance teams to determine whether equipment failures or deficiencies qualify for warranty coverage.
Ensure preventive maintenance records are maintained to protect warranty eligibility.
Support root cause analysis for recurring failures and recommend corrective actions.
Prepare reports on claim status, recovery value, cost avoidance, recurring failures, and vendor performance.
Monitor warranty-related KPIs and identify opportunities to improve asset reliability and lifecycle cost.
Recommend improvements to specifications, turnover standards, and future procurement decisions.