Field Service Technician

BLM GROUP•Minneapolis, MN

26d•Onsite

About The Position

The Field Service Technician works under the direct supervision of the Service Manager to install new BLM equipment, perform preventive maintenance, troubleshoot problems, and complete emergency repairs at customer sites. The technician helps resolve customer issues promptly, maintains positive customer relationships, supports sales staff in servicing BLM equipment, and demonstrates applicable BLM GROUP software capabilities to customers. The role requires accurate service documentation, timely completion of time sheets, service reports, installation forms, and expense reports, and adherence to OSHA/MIOSHA guidelines. Travel may be required up to 100%, including domestic and international travel by land or air, and overtime may be required based on workload and customer needs.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to effectively use the Internet.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electrical/electronic test and measurement equipment effectively.
Ability to understand, analyze, and resolve technical mechanical or electrical issues using measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to document technical data and steps taken to resolve equipment and product issues accurately.
Ability to communicate technical issues and resolution steps to the BLM corporate office.
Demonstrated customer service skills with a focus on customer relationships.
Strong organizational, verbal and written communication, and time-management skills.
Ability to work effectively with minimal supervision and determine whom to contact for technical assistance.
Ability to work effectively with team members at all levels and with diverse customers.
Ability to meet manufacturing deadlines and handle interactions with dissatisfied or quarrelsome individuals.
Ability to travel domestically and internationally by land or air as required.
Ability to perform the physical demands of the role, including lifting or moving up to 50–70 pounds.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf, Amada, Mazak, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and equipment service at customer sites.
Document all service performed and future service needs accurately.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare time sheets, service reports, and installation forms accurately and on time.
Track expenses accurately and complete expense reports in a timely manner.
Maintain a safe work environment and operate within OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel as assigned by management, up to 100%.
Perform other duties as assigned by management.