Field Service Technician

ASSA ABLOY•Plano, TX

34d•Hybrid

About The Position

ASSA ABLOY Global Solutions is part of the ASSA ABLOY Group, the global leader in access solutions. We are seeking a Field Service Technician to implement complex proprietary computerized access control systems, and various hardware and software applications. This role requires a blend of strong technical knowledge, diagnostic skills, and excellent personal skills to establish rapport with customers. You will be responsible for deploying, monitoring, diagnosing, and repairing a wide range of hardware and software. This position offers the opportunity to keep the future in safe hands by ensuring the smooth operation of critical access control systems.

Requirements

5 to 7 years customer support or field technical experience
Must be flexible with scheduling
Ability to travel throughout US (drive and fly)
Exceptional organizational skills
Conscientious professionalism
Excellent customer service skills
Strong diagnostic/critical thinking skills
Clear and concise written communication
Technical knowledge in low voltage applications
Understanding of high voltage applications

Nice To Haves

Advanced knowledge of Windows
Knowledge of Apple iOS
Knowledge of Android OS
Knowledge of wireless signal and RF networks
Familiar with IoT devices
Comfortable with multi-meter (Voltage, Amperage)
Previous technical/field support experience
Ability to read floor plans and electronic wiring schematics

Responsibilities

Provide hardware and software solutions to solve customer access control scenarios
Provide in person training to end users after system implementation
Performing advanced troubleshooting on AAGS proprietary products and software
Exercise professional judgment to discern customer concerns and needs for complex systems
Provide feedback to property personnel and internal superiors on resolution/next steps
Retrieve logs and provide detailed technical descriptions for bug reporting
Work independently with little oversight or support in remote locations
Collaborate with and support other departments as needed
Available for on-call assignments on a rotating schedule basis
Support and assisting AAGS 3rd party contractors on-site and remotely
Manage high pressure situations with a professional demeanor
Provide high level end user support remotely or on-site
Other duties and special projects as assigned
Draft project estimates and working with Sales with customer solutions
Overall project management