Field Service Technician
About The Position
Analogic is seeking a dependable Field Service Technician to serve customers at Fairbanks International Airport (FAI) and surrounding areas. The role delivers customer service by diagnosing and resolving technical issues to improve customer satisfaction and retention. It involves electronic and mechanical repairs, preventive maintenance, service documentation, and maintaining customer relationships. The technician works independently in the field, plans and schedules work according to field needs, and maintains technical product knowledge and service equipment. All experience levels are welcome to apply, although the listed basic qualifications require 3–5 years of troubleshooting and repair experience. The position reports to the Area Manager of Security Field Service. Applicants must meet airport and security-clearance requirements, including obtaining and maintaining an Airport ID Badge and being authorized to access and handle Sensitive Security Information (SSI). The position requires a valid driver's license, dependable transportation, and travel of up to 10% domestically and internationally by plane. U.S. citizenship or permanent residency is required due to contractual obligations. Overtime and variable hours may be required based on business needs.
Requirements
- High school diploma or equivalent.
- A minimum of 3–5 years of experience in troubleshooting and repair.
- Ability to manage time effectively and complete assigned small field projects.
- Technical aptitude and ability to learn and adapt to new technology.
- Professional demeanor and customer focus.
- Professional written and oral communication skills for detailed reporting and communication with internal and external customers.
- Flexibility and openness to a fluid schedule and work environment.
- Must pass a criminal background check, drug test, pre-employment physical, and credit check.
- Ability to safely and successfully perform the essential physical functions of the job and meet essential qualitative and/or quantitative productivity standards.
- Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, obtain the necessary public trust security clearance (eApp), and be authorized to access and handle Sensitive Security Information (SSI).
- Valid driver's license and dependable transportation.
- Ability to travel up to 10% by plane domestically and internationally; required Real ID and passport for international travel.
- U.S. citizenship or permanent residency (green card) required due to contractual obligations.
- Ability to work overtime and variable hours as required by business needs.
Nice To Haves
- Certified trade training.
Responsibilities
- Diagnose errors and technical problems and determine appropriate solutions.
- Troubleshoot and perform electronic and mechanical repairs using sound methodology; maintain technical product knowledge.
- Prepare and submit timely, detailed service reports.
- Exceed company and customer requirements and respond to customer needs while building positive relationships.
- Maintain tools and calibrated equipment.
- Meet daily service needs at assigned sites and locations.
- Independently plan and perform field repairs and preventive maintenance.
- Schedule work based on field needs.
Benefits
- 401K with company match, vested immediately.
- HSA/FSA match.
- Eight weeks of paid parental leave.
- Healthcare coverage that accommodates changing family and health needs.
- Continuous Education Pathways.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
