Field Service Technician – Fire Suppression, White Pine, TN

Sandvik • White Pine, TN

7d • Onsite

About The Position

Sandvik Mining is hiring a Field Service Technician based in White Pine, Tennessee, to perform safe, high-quality maintenance, troubleshooting, repair, and commissioning on underground and surface mining equipment at customer sites across East Tennessee. The role’s primary focus is installing, inspecting, servicing, testing, recharging, and commissioning Sandvik Eclipse™ and comparable mobile-equipment fire suppression systems. The technician ensures systems meet manufacturer specifications, applicable NFPA and MSHA requirements, customer contracts, and Sandvik standards. When not working on fire suppression systems, the technician performs general field service duties on Sandvik loaders, trucks, drills, and bolters and serves as a professional customer contact. The position reports to the Field Service Manager.

The role is primarily field-based at customer mine sites, with periodic work in the branch workshop. Regular regional travel, including overnight stays, is required. Schedule and hours vary; the standard schedule is Monday through Friday, with overtime, weekend work, shift work, and on-call or emergency callouts as operational needs require. Work may involve underground conditions, mobile heavy equipment, industrial noise, dust, confined spaces, heights, uneven surfaces, weather, and handling pressurized fire suppression components and extinguishing agents. The role requires lifting up to 50 pounds, climbing, kneeling, and working in awkward positions for extended periods. Site rules, PPE, medical and fit-for-duty requirements, and safety training must be followed.

Candidates must have the legal right to work in the United States indefinitely without employer sponsorship. Sandvik offers competitive wages, health, dental, and disability insurance, a 401(k) retirement savings plan, and opportunities for professional development, training, and career advancement. The position is posted for a minimum of five days or until filled.

Requirements

• High school diploma or GED.
• At least three years of hands-on experience maintaining and repairing mobile mining, construction, or comparable heavy equipment, including demonstrated experience installing, servicing, or inspecting mobile-equipment fire suppression systems.
• Valid driver’s license with an acceptable driving record.
• MSHA Part 46/48 training, or ability to obtain it, and ability to meet customer site-access, medical, and fit-for-duty requirements.
• Basic computer skills for electronic work orders, service reports, and time entry.
• Ability to travel regularly within East Tennessee and the surrounding region, including overnight stays as required.
• Working knowledge of LOP and ROP activation, detection and alarm circuits, and applicable fire-protection requirements, such as NFPA 17/17A, FM 5970, and MSHA 30 CFR fire prevention and control standards.
• Ability to work independently at remote sites, communicate clearly with customers, and document work accurately.
• Ability to lift up to 50 pounds, climb, kneel, and work in awkward positions for extended periods.
• Legal right to work in the United States indefinitely without employer sponsorship; temporary work authorizations, including OPT, do not meet this requirement.
• Compliance with applicable site rules, PPE, medical or fit-for-duty requirements, and safety training.

Nice To Haves

• Diesel, heavy equipment, hydraulic, or electrical technical certification, or a completed apprenticeship.
• Current manufacturer-authorized installation and service certification for Sandvik Eclipse™ or a comparable mobile-equipment fire suppression system, such as ANSUL®, AFEX, or Fogmaker; candidates without Sandvik Eclipse™ certification must be able to obtain it within an agreed timeframe after hire.
• Hands-on experience installing, servicing, testing, and recharging Sandvik Eclipse™ or similar liquid, foam, dry chemical, or dual-agent vehicle fire suppression systems on mobile mining or heavy equipment.
• Field service experience maintaining and repairing Sandvik or comparable OEM underground and surface mining equipment.
• Experience with rock drills, drill rigs, loaders, haul trucks, and component change-outs.

Responsibilities

• Install, retrofit, and commission Sandvik Eclipse™ and comparable fire suppression systems on new and existing mobile mining equipment in accordance with manufacturer requirements.
• Inspect, service, test, discharge-test, refill, and recharge fire suppression systems; restore them to operational status and correctly tag them after service or discharge.
• Diagnose and correct fire suppression faults, including pressure loss, activation circuit problems, detection and alarm faults, pressure-switch faults, and engine-shutdown interlock issues on LOP and ROP systems.
• Maintain accurate fire suppression inspection, service, and test records for customer, NFPA, and MSHA compliance.
• Familiarize operators and maintenance personnel with system status checks, manual activation, and post-fire response.
• Identify fire risks, including fuel or hydraulic leaks, damaged hoses, and debris on hot surfaces, and recommend corrective actions, upgrades, retrofits, and service agreements.
• Perform scheduled and preventive maintenance, inspections, and service on Sandvik underground and surface equipment according to OEM specifications and customer maintenance plans.
• Diagnose and repair hydraulic, electrical, electronic control, diesel engine, powertrain, rock drill, and pneumatic system faults using schematics, service manuals, and diagnostic tools.
• Respond to breakdown and emergency service calls to restore equipment safely and promptly and minimize downtime.
• Support assembly, pre-delivery inspection, commissioning, and handover of new and rebuilt equipment, including customer operator and maintenance familiarization.
• Perform field and workshop component change-outs and rebuilds as required.
• Identify required parts, raise parts requests, and support parts usage, returns, core, and warranty processes with Parts and Service Administration.
• Complete accurate and timely field service reports, work orders, and time entries in Maximo and Dayforce, including failure details, root cause, and recommendations.
• Report equipment condition, recurring failures, and improvement opportunities to the Field Service Manager, customers, and technical support teams.
• Follow Sandvik, customer-site, OSHA, and MSHA safety requirements, including lockout/tagout, Take 5/JSA, and hazard and incident reporting.
• Maintain assigned tools, service vehicle, and test equipment in safe, clean, and calibrated condition; maintain required fitness-for-work and licensing qualifications, including driver’s license and DOT requirements where applicable.
• Build professional customer relationships and represent Sandvik with a customer-first, solutions-focused approach.
• Complete required product, safety, and technical training; maintain current Sandvik Eclipse™ and other manufacturer fire suppression certifications; progress through technician levels; and share knowledge with and mentor less-experienced technicians.

Benefits

• Health insurance
• Dental insurance
• Disability insurance
• 401(k) retirement savings plan
• Professional competence development, training, and career advancement opportunities
• Competitive wages and comprehensive total compensation package

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED