Field Service Technician – Fire Suppression, White Pine, TN

Sandvik • White Pine, TN

9d • $30 - $40 • Onsite

About The Position

Sandvik Mining is hiring a Field Service Technician based in White Pine, Tennessee, to maintain, troubleshoot, repair, and commission Sandvik underground and surface equipment at customer sites across East Tennessee. The primary focus is installing, inspecting, servicing, testing, recharging, and commissioning Sandvik Eclipse™ and comparable mobile-equipment fire suppression systems. The technician ensures these systems meet manufacturer specifications, applicable NFPA and MSHA requirements, customer contracts, and Sandvik standards. When not working on fire suppression systems, the technician performs general field service work on Sandvik loaders, trucks, drills, and bolters, and serves as a professional customer contact in the field.

Work is primarily at customer underground and surface mine sites, with periodic work in the branch workshop. Regular regional travel, including overnight stays, is required. Schedules and hours vary; the standard schedule is Monday through Friday, but overtime, weekend work, shift work, and on-call or emergency callouts may be required to meet customer and operational needs. The work environment includes mobile heavy equipment, underground conditions, industrial noise, dust, confined spaces, heights, uneven surfaces, changing weather, and handling pressurized fire suppression components and extinguishing agents. The position requires lifting up to 50 pounds, climbing, kneeling, and working in awkward positions for extended periods, as well as compliance with site rules, PPE, medical or fit-for-duty requirements, and safety training.

Sandvik describes its business as a global supplier of equipment, tools, parts, service, digital solutions, and sustainability-driving technologies for mining and construction. It offers competitive wages and benefits, learning and professional development support, and opportunities for career growth in a diverse, collaborative organization. Applicants must have the legal right to work indefinitely in the United States without employer sponsorship; temporary work authorizations, including OPT, do not meet this requirement.

Requirements

• High school diploma or GED.
• At least three years of hands-on experience maintaining and repairing mobile mining, construction, or comparable heavy equipment, including demonstrated experience installing, servicing, or inspecting mobile-equipment fire suppression systems.
• Valid driver’s license with an acceptable driving record.
• MSHA Part 46/48 training, or ability to obtain it, and ability to meet customer site-access, medical, and fit-for-duty requirements.
• Basic computer skills for electronic work orders, service reports, and time entry.
• Ability to travel regularly within East Tennessee and the surrounding region, including overnight stays as required.
• Working knowledge of loss-of-pressure and rise-of-pressure activation, detection and alarm circuits, and relevant fire protection requirements, such as NFPA 17/17A, FM 5970, and MSHA 30 CFR fire prevention and control standards.
• Ability to work independently at remote sites, communicate clearly with customers, and document work accurately.
• Ability to lift up to 50 pounds, climb, kneel, and work in awkward positions for extended periods.
• Legal right to work in the United States indefinitely without employer sponsorship; temporary work authorizations, including OPT, are not accepted.
• Ability to comply with site rules, required PPE, medical or fit-for-duty requirements, and applicable safety training.

Nice To Haves

• Diesel, heavy equipment, hydraulic, or electrical technical certification, or a completed apprenticeship.
• Current manufacturer-authorized installation and service certification for Sandvik Eclipse™ or a comparable mobile-equipment fire suppression system, such as ANSUL®, AFEX, or Fogmaker. Candidates without Sandvik Eclipse™ certification must be able to obtain it within an agreed timeframe after hire.
• Hands-on experience installing, servicing, testing, and recharging Sandvik Eclipse™ or similar vehicle fire suppression systems—liquid, foam, dry chemical, or dual-agent—on mobile mining or heavy equipment.
• Field service experience maintaining and repairing Sandvik or comparable OEM underground and surface mining equipment.
• Experience with rock drills, drill rigs, loaders, haul trucks, and component change-outs.

Responsibilities

• Install, retrofit, and commission Sandvik Eclipse™ and comparable fire suppression systems on new and existing mobile mining equipment, following manufacturer installation requirements.
• Inspect, service, test, discharge-test, refill, and recharge fire suppression systems, and restore them to operational status and correctly tag them after servicing or discharge.
• Diagnose and repair fire suppression system faults, including pressure loss, activation circuit damage or leaks, detection and alarm faults, pressure-switch faults, and engine-shutdown interlock issues on LOP and ROP systems.
• Maintain fire suppression inspection, service, and test records for customer, NFPA, and MSHA compliance; familiarize operators and maintenance personnel with status checks, manual activation, and post-fire response.
• Identify fire risks, such as fuel or hydraulic leaks, damaged hoses, and debris on hot surfaces, and recommend corrective actions, upgrades, retrofits, and service agreements.
• Perform scheduled and preventive maintenance, inspections, and service on Sandvik underground and surface equipment in accordance with OEM specifications and customer plans.
• Diagnose and repair hydraulic, electrical, electronic control, diesel engine, powertrain, rock drill, and pneumatic system faults using schematics, service manuals, and diagnostic tools.
• Respond to breakdowns and emergency service calls to reduce downtime and restore equipment safely and promptly.
• Support assembly, pre-delivery inspection, commissioning, and handover of new and rebuilt equipment, including customer operator and maintenance familiarization.
• Remove, install, and support component change-outs and rebuilds in the field and workshop as required.
• Identify required parts, raise parts requests, and support parts usage, returns, core, and warranty processes with Parts and Service Administration.
• Complete timely and accurate field service reports, work orders, and time entries in Maximo and Dayforce for every job, including failure details, root cause, and recommendations.
• Report equipment condition, recurring failures, and improvement opportunities to the Field Service Manager, customers, and technical support teams.
• Follow Sandvik, customer-site, OSHA, and MSHA safety requirements, including lockout/tagout, Take 5/JSA, and hazard and incident reporting.
• Maintain assigned tools, service vehicle, and test equipment in safe, clean, and calibrated condition; maintain required fitness-for-work, licensing, and MSHA requirements.
• Build professional customer relationships and represent Sandvik with a customer-first, solutions-focused approach.
• Complete required product, safety, and technical training; maintain current Sandvik Eclipse™ and other manufacturer fire suppression certifications; progress through Sandvik technician levels; and share knowledge with and mentor less-experienced technicians.

Benefits

• Competitive benefits package including health, dental, and disability insurance.
• 401(k) retirement savings plan.
• Professional competence development, training, and career advancement opportunities.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED