About The Position

Rivian is hiring an emerging to mid-level Field Service Technician to support electric vehicle repairs, inspections, and field service operations. The technician will work under the mentorship of senior technicians and leadership, developing technical skills while delivering an exceptional customer experience. The role is based primarily at a local service center but may also involve mobile service travel, remote work, or support for plant operations as business needs evolve. The schedule is Monday through Friday with rotational Saturdays, from 5 p.m. to 2 a.m. The role includes a 15% pay differential for hours worked between 6 p.m. and 6 a.m. The hourly pay range for Florida applicants is $23.63–$32.54. The successful candidate may be eligible for an annual performance bonus.

Requirements

  • Minimum age of 21.
  • Valid driver’s license and a clean driving record, with no suspensions or revocations within the past 3–5 years.
  • Availability for a standard 40-hour workweek, including potential weekend, holiday, early morning, evening, or overnight shifts based on business needs.
  • Flexibility to travel to regional locations or production facilities as needed.
  • Proficiency with laptops and computers in Windows or Mac environments and work order management systems.
  • Eagerness to learn, strong organizational and time-management skills, and high attention to detail.
  • Ability to sit, stand, walk, bend, kneel, reach, and lift up to 50 pounds.
  • Basic understanding of electricity, including high- and low-voltage awareness; familiarity with a digital volt-ohm meter (DVOM) and introductory exposure to reading electrical schematics.
  • Familiarity with basic hand and power tools, entry-level tire repairs, and basic vehicle alignments.
  • Basic understanding of diagnostic workflows and troubleshooting steps under guidance.

Nice To Haves

  • High school diploma, GED, or recognized equivalency credential.
  • Ability to drive a non-commercial truck and trailer.
  • Graduation from an accredited automotive repair school or program.
  • 0–3 years of hands-on experience in an automotive shop or technical environment; recent graduates are welcome.
  • Basic exposure to electric vehicle or hybrid frameworks, or experience in a fast-paced startup environment.

Responsibilities

  • Perform or assist with vehicle diagnosis, repairs, installations, and inspections at a service center, on a mobile route, or at a remote location.
  • Learn to identify and explain Rivian products, EV frameworks, tools, and accessories; build peer relationships and work under the mentorship of senior technicians.
  • Use available technical resources and follow repair procedures efficiently while maintaining quality and safety.
  • Conduct post-repair road tests to verify repair quality and operational safety.
  • Assist with parts operations, including ordering, receiving, shipping, inventory tracking, and work order and expense reporting.
  • Maintain detailed technical notes and documentation for completed and in-process repairs.
  • Interact professionally with customers, families, third-party affiliates, and suppliers at service facilities or outreach events.
  • Identify process improvements, provide constructive feedback to mentorship leads, and participate in service campaigns or containment initiatives.
  • Participate in required training, maintain current technical skills, and increase the quality of work performed with minimal supervision as experience grows.

Benefits

  • Paid vacation
  • Paid sick leave
  • Life insurance
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Short-term disability insurance
  • Long-term disability insurance
  • 401(k) Plan, subject to eligibility
  • Employee Stock Purchase Program, subject to eligibility
  • Potential eligibility for an annual performance bonus
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