Field Service Technician - Night Shift

Raymond West•Phoenix, AZ

3h•$23 - $50•Onsite

About The Position

Raymond West is hiring a Field Service Technician to repair and service customer equipment, maintain productive customer and team relationships, represent and sell the company’s services, meet productivity goals, and follow company and OSHA safety guidelines. The role supports Raymond West’s warehouse solutions business, including lift trucks, racking, conveyors, dock and door equipment, rentals, parts, and service. This is a field-based position with daily travel within assigned territories. The technician uses a company vehicle and fuel card, maintains the vehicle and any assigned parts inventory, communicates with customers and the Field Supervisor, completes service paperwork, and performs work within quoted time limits when applicable. The role may require overtime, off-hours work, travel out of town, and work at active construction sites. Technicians must pass a pre-employment physical and drug screen and be insurable by Raymond West.

Requirements

High school diploma, GED, or equivalent.
At least 3 years of breakdown experience or comparable service experience, or an equivalent combination of education and experience.
Excellent written and verbal communication skills; ability to read, write, and speak English fluently.
Strong organizational and time-management skills; ability to manage time efficiently and work independently.
Proficiency in Microsoft Office Suite and similar software.
Ability to read and interpret safety rules, operating and maintenance instructions, procedure manuals, and other documents.
Ability to speak effectively to customers or employees and write routine reports and correspondence.
Ability to maintain effective working relationships and deal with customers face-to-face.
Working knowledge of basic DC and AC electricity, internal combustion and diesel engines, and hydraulic systems; mechanical ability.
Ability to perform basic arithmetic and apply common-sense understanding to written, oral, or diagrammed instructions.
Raymond Level 1 Certified or working toward certification, if applicable; must pass available certificates appropriate to the position.
Valid driver’s license with no more than the allowable points on record, if applicable, and ability to be insured by Raymond West.
Maintain tools according to the approved minimum tool list and maintain additional tools required by duties and certification level.
Ability to take direction, work as a team player, learn quickly, perform accurately and neatly, and adapt flexibly.
Willingness to work off-hours as needs dictate, work overtime when necessary, travel out of town as needed, and assume additional responsibility.
Must be able to fulfill essential job functions while consistently alert and working safely.
Must pass a pre-employment physical and drug screen.

Responsibilities

Repair equipment sold and serviced by Raymond West.
Maintain and update technical training and skills; train other employees as needed.
Maintain a profitable billing level and meet productivity goals.
Follow Service Department procedures, the Employee Handbook, and safety procedures.
Communicate with the assigned Field Supervisor and customers, including explaining available options before proceeding with work.
Complete paperwork accurately, neatly, and on time.
Maintain the tools needed for repairs and scheduled service, including personally owned tools under the approved minimum tool list.
Complete jobs within quoted time limits when applicable.
Maintain a clean and orderly company vehicle and accurate assigned parts inventory, if applicable.
Represent the entire company and establish positive rapport with customers.
Pass Raymond certification and recertification when applicable.
Maintain working knowledge of customers and equipment in assigned areas.
Maintain an acceptable driving record and report accidents involving oneself or customers.
Account for all available working time and coordinate overtime with the assigned supervisor.
Work out of town as necessary and perform other duties and projects assigned by Service Supervisors or Managers.
Maintain effective working relationships with customers, technicians, peers, and management.
Maintain a professional appearance and perform work safely and consistently.