FIELD SERVICE TECHNICIAN: 2ND SHIFT

Carter Machinery•Princeton, WV

7d•$25 - $38•Onsite

About The Position

Carter Machinery is hiring a Field Service Technician in Princeton, West Virginia, for the second shift. The role services, diagnoses, and repairs heavy equipment and its components at customer jobsites, using troubleshooting methods and manufacturer information to determine and complete repairs. The technician documents work, prepares parts and service paperwork, responds to repair-related customer questions, and maintains a clean and safe work area. The position includes a starting compensation range of $24.75–$37.71 per hour. A sign-on bonus of up to $5,000 is offered to eligible new hires: $2,500 at hire and $2,500 after 90 days. Candidates with at least three years of relevant heavy equipment field experience may qualify for the $5,000 bonus; candidates with less than three years may qualify for $2,000. The role requires a high school diploma or GED, mechanical service and repair experience with Caterpillar and related competitive equipment, knowledge of engines, transmissions, and related components, and strong troubleshooting and mechanical aptitude. The technician must be able to work independently and with a team, have an excellent driving record and be able to obtain a CDL, and be able to become DOT certified with a DOT Medical Card. Work may include overtime and any shift as needed to meet business and customer demands. Benefits listed include health, dental, and vision insurance; paid time off; a 401(k) with a company match; life and disability insurance; in-house training; tuition reimbursement; an employee referral bonus program; tool allowances and loans; discounts on cellular phone service, computers, and vehicles; overtime opportunities; and a shift differential if applicable. The role has physical demands that include standing, walking, using hands, reaching, climbing or balancing, stooping, kneeling, crouching or crawling, sitting, talking and hearing, and regularly lifting or moving up to 70 pounds.

Requirements

High school diploma or GED.
Previous experience performing mechanical service and repairs on Caterpillar and related competitive equipment.
Knowledge of engines, transmissions, and other related components.
Excellent troubleshooting and analytical skills and strong mechanical aptitude.
Ability to work independently and as part of a team.
Excellent driving record and ability to obtain a CDL.
Ability to become DOT certified with a DOT Medical Card.
Proficiency using technical software, databases, and manuals.
Strong verbal and written communication skills; ability to interact professionally with customers and personnel at all levels.
Ability to stay organized, prioritize workload, provide excellent customer service, learn and apply new knowledge, and function in a fast-paced environment.
Ability to work any shift and overtime as needed to meet business and customer demands.
Regularly lift and/or move up to 70 pounds and meet the listed physical requirements.

Nice To Haves

At least three years of relevant heavy equipment field experience qualifies a new hire for the $5,000 sign-on bonus; candidates with less than three years may qualify for a $2,000 sign-on bonus.

Responsibilities

Apply troubleshooting techniques and determine appropriate repair procedures for assigned work orders.
Service, diagnose, and repair machine components and systems at customer jobsites, including engines, air-conditioning units, hoses, cylinders, buckets, and booms.
Disassemble and inspect equipment, determine needed parts, and reassemble equipment to factory specifications.
Interact with customers and answer repair-related questions, referring non-repair-related questions to a supervisor.
Perform minor electrical and computer repairs.
Interpret and use information from operating, maintenance, and service manuals and bulletins.
Prepare parts requisitions and returns, service reports, and other required reports and forms.
Document completed work and repairs clearly, accurately, and promptly.
Maintain the work area, tools, and equipment to promote a clean and safe environment.
Perform other duties as assigned.
Work overtime or other shifts as needed to meet business and customer demands.
Coordinate with the team to achieve Continuous Improvement goals and objectives and promote a positive customer experience.