Field Service Technician: 2Nd Shift

Carter Machinery Careers•Princeton, WV

7d•Onsite

About The Position

Carter Machinery is hiring a Field Service Technician in Princeton, West Virginia. The role services, diagnoses, and repairs heavy equipment at customers’ jobsites. The technician troubleshoots equipment, determines repair procedures, disassembles and inspects components, identifies needed parts, and reassembles equipment to factory specifications. The role also involves customer interaction, minor electrical and computer repairs, interpreting technical manuals and bulletins, preparing parts requests and service documentation, and maintaining a clean and safe work area. The position is on second shift. The starting compensation range is $24.75–$37.71 per hour. A sign-on bonus of up to $5,000 is offered to eligible new hires: $2,500 at hire and $2,500 after 90 days. At least three years of relevant heavy equipment field experience is required for the $5,000 bonus; candidates with less than three years of such experience may be eligible for a $2,000 bonus. Bonus eligibility may be subject to special rules and restrictions for rehires. The role requires the ability to work independently and as part of a team, provide strong customer service, and work any shift and overtime as needed to meet business and customer demands. Physical requirements include standing, walking, sitting, handling and feeling objects, reaching, climbing or balancing, stooping, kneeling, crouching, crawling, and lifting or moving up to 70 pounds.

Requirements

Previous experience performing mechanical service and repairs on Caterpillar and related competitive equipment.
Excellent troubleshooting and analytical skills.
High school diploma or GED.
Knowledge of engines, transmissions, and other related components.
Excellent mechanical aptitude.
Ability to work independently and as part of a team.
Excellent driving record and ability to obtain a CDL.
Ability to become DOT certified with a DOT Medical Card.
Proficiency using technical software, databases, and manuals.
Strong verbal and written communication skills.
Self-directed and well organized, with the ability to prioritize workload while providing excellent customer service.
Ability to learn and apply new knowledge, interact professionally with customers and personnel at all organizational levels, and function in a fast-paced environment.
Ability to work any shift and overtime as needed to meet business and customer demands.
Ability to regularly stand, walk, use hands to finger, handle, or feel, reach, climb or balance, stoop, kneel, crouch, or crawl, and talk or hear; ability to frequently sit and lift or move up to 70 pounds.
Vision abilities including close vision, distance vision, peripheral vision, depth perception, and ability to adjust focus.

Responsibilities

Apply troubleshooting techniques and determine proper repair procedures for assigned work orders.
Service, diagnose, and repair machine components and systems at customer jobsites, including engines, air-conditioning units, hoses, cylinders, buckets, and booms.
Disassemble and inspect equipment, determine required parts, and reassemble equipment to factory specifications.
Interact with customers and answer repair-related questions; refer non-repair-related questions to a supervisor.
Perform minor electrical and computer repairs.
Interpret and use operating, maintenance, and service manuals and bulletins.
Prepare parts requisitions and returns, service reports, and other required reports and forms.
Document completed work and repairs clearly, accurately, and in a timely manner.
Maintain work areas, tools, and equipment to promote a clean and safe environment.
Work in coordination with the team to achieve Continuous Improvement goals and objectives.
Perform other duties as assigned.

Benefits

Health, dental, and vision insurance
Paid time off
401(k) with a $0.75 to $1.25 match up to 6%
Life and disability insurance
In-house training instructors and programs
Tuition reimbursement
Employee referral bonus program
Tool allowances and tool loans
Discounts on cellular phone service, computers, and vehicles
Opportunities for overtime
Shift differential, if applicable
Sign-on bonus for eligible new hires
Performance-based incentive programs may be included in the compensation package