Field Service Technician

Analogic • Portland, OR

27d

About The Position

Analogic’s Global Field Service Department is seeking a dependable Field Service Technician to provide exceptional customer service, improve customer satisfaction and retention, and contribute to profitability. The position covers Portland International Airport (PDX) and surrounding areas and reports to the Area Manager of Security Field Service. All experience levels are welcome to apply.

The role focuses on diagnosing and resolving technical issues, performing electronic and mechanical repairs, documenting service reports, and maintaining strong customer relationships. It requires technical proficiency, excellent communication, and the ability to work independently in the field.

Requirements

• High school diploma or equivalent and 3–5 years of troubleshooting and repair experience.
• Strong time-management skills and ability to complete assigned small field projects.
• Technical aptitude and ability to learn and adapt to new technology.
• Professional demeanor and customer-focused approach.
• Professional written and oral communication skills to document detailed reports and communicate with internal and external customers.
• Flexibility and openness to a fluid schedule and work environment.
• Must pass a criminal background check, drug test, pre-employment physical, and credit check.
• Ability to safely and successfully perform the essential physical functions of the job and meet essential qualitative and/or quantitative productivity standards.
• Must obtain and maintain an Airport ID Badge in compliance with the Airport Security Plan and TSA regulations, obtain the necessary public trust security clearance (eApp), and be authorized to access and handle Sensitive Security Information (SSI).
• Valid driver’s license and dependable transportation.
• Ability to travel up to 10% by plane domestically and internationally, with the required Real ID and passport for international travel.
• U.S. citizenship or permanent residency (green card) is required due to contractual obligations.
• Must be able to work overtime and variable hours as required by business needs.

Nice To Haves

• Certified trade training.

Responsibilities

• Diagnose errors and technical problems and determine appropriate solutions.
• Use effective electronic and mechanical repair and troubleshooting methods and maintain technical product knowledge.
• Prepare timely and detailed service reports.
• Exceed company and customer requirements.
• Respond to customer needs and build positive customer relationships.
• Maintain tools and calibrated equipment.
• Meet daily service needs at assigned sites and locations.
• Plan and independently perform field repairs and preventative maintenance.
• Schedule work based on field needs.

Benefits

• 401(k) with company match, vested immediately.
• HSA/FSA match.
• Eight weeks of paid parental leave.
• Healthcare coverage designed to support employees and their families as their health needs change.
• Continuous education pathways.

What This Job Offers

• Job Type: Full-time
• Education Level: High school or GED