Field Service Technician

BLM GROUP•Indianapolis, IN

26d

About The Position

The Field Service Technician works under the direct supervision of the Service Manager to install, maintain, troubleshoot, and repair BLM equipment at customer sites. The role supports sales staff, resolves customer issues promptly, demonstrates BLM GROUP software capabilities, and maintains positive customer relationships. The position requires travel of up to 100%, including domestic and international travel by land or air, as assigned by management. Technicians work primarily in manufacturing facilities, where noise may be moderate to loud, and occasionally in an office environment. This role has no supervisory responsibility.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Word, Excel, and Outlook.
Ability to use the Internet effectively.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electrical/electronic test and measurement equipment effectively.
Ability to understand, analyze, and resolve technical mechanical or electrical issues using measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to document technical data and steps taken to resolve equipment and product issues accurately.
Ability to communicate technical issues and their resolution to the BLM corporate office.
Demonstrated customer service skills with a focus on customer relationships.
Strong organization, verbal and written communication, and time management skills.
Ability to work effectively with minimal supervision and determine whom to contact for technical assistance.
Ability to work effectively as a team member with colleagues and customers at all levels.
Ability to meet the physical demands of the position, including lifting or moving 50 to 70 pounds and performing the listed standing, walking, climbing, balancing, stooping, kneeling, crouching, crawling, reaching, and hand-use activities.
Ability to travel domestically and internationally, by land or air, as required.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf, Amada, Mazak, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and equipment service at customer sites.
Document work performed and future service needs accurately.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare timesheets, service reports, and installation forms accurately and on time.
Track expenses accurately and submit expense reports in a timely manner.
Maintain a safe work environment and follow OSHA/MIOSHA guidelines.
Communicate with other departments as necessary.
Work overtime as required by workload and customer needs.
Travel up to 100% as assigned by management, including domestic and international travel.
Perform other duties as assigned by management.