Field Service Technician (Los Angeles)

Circadia Health • El Segundo, CA

6d • Onsite

About The Position

As a Field Service Technician, you will play a crucial role in providing top-tier support to our customers while contributing to the success of our cutting-edge medical technology. Together, we can make a difference in the healthcare industry and improve patient outcomes. We are excited for you to be a part of our passionate and dedicated team!

Requirements

• High school diploma or equivalent; technical/vocational training a plus
• 1+ years of experience in a field service, IT support, or technical customer support role
• Strong customer service and communication skills, with the ability to explain technical issues clearly to non-technical users, both by phone and in person
• Hands-on troubleshooting experience with hardware/devices, ideally tablets or similar electronic equipment
• Basic understanding of IT networking fundamentals (Wi-Fi, VLAN configuration) sufficient to diagnose and resolve connectivity issues
• Comfortable using power tools and performing physical installation/mounting work
• Strong organizational skills and attention to detail, with experience maintaining accurate records or asset/inventory logs
• Ability to manage multiple tasks and shifting priorities in a fast-paced environment
• Valid driver's license and ability to travel to healthcare facility sites as needed
• Ability to lift and carry equipment (specify weight, e.g., up to 25-50 lbs) and perform installation work that may include reaching, bending, or working at heights

Nice To Haves

• Prior experience installing or maintaining medical or healthcare-related equipment
• Experience coordinating with third-party vendors or contractors
• Bilingual (English/Spanish) - a plus given the Los Angeles market

Responsibilities

• Provide both phone and on-site support, addressing technical queries, resolving issues, and ensuring our customers' needs are met with professionalism and efficiency.
• Monitor and troubleshoot the Circadia tablet to maintain smooth operations and promptly address any technical challenges.
• Participate in the installation process of the Circadia C100 devices at designated healthcare facilities, collaborating with contracted vendors.
• Perform routine hands-on maintenance, IT setup, and configuration of medical equipment.
• Troubleshoot and resolve network-related issues, ensuring seamless connectivity for devices, utilizing basic IT networking knowledge including Wi-Fi VLAN configuration.
• Perform precise mounting and installation of medical devices using power tools and equipment.
• Audit and maintain an asset management list, ensuring accurate records of all devices and equipment.
• Manage multiple tasks with precision and composure in a dynamic, fast-paced environment.

Benefits

• Meaningful employee stock options
• 100% company-paid medical, dental, and vision coverage
• 401(k)
• Competitive time off with pay policies including vacation, sick days, and company holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED