Function

Nors • Boucherville, QC

2d • Onsite

About The Position

With a legacy of over 90 years, Nors is present in 7 countries and represents leading manufacturer brands in the business areas in which we operate, through more than 100 locations. We provide services, solutions, and equipment to meet market needs and help everything run better — every single day. As a member of the service team, the field technician must be a highly motivated team player who accomplishes required tasks professionally and on time. The hired HD field mechanic will be responsible for working in a safe, efficient, clean, organized, and professional work environment at all times to ensure Nors's exceeds customer expectations.

Requirements

• Exceptional customer service skills.
• Must possess excellent written and verbal communication skills.
• Excellent computer skills (email, vendor website, Prosis, Tech. Line).
• Excellent time management skills.
• Proficiency with hand tools, computer tools, cutting torches, welding equipment, air tools, etc.
• Post-secondary degree and/or relevant work experience required.
• Heavy Duty Mechanic (421A) or equivalent certification/license (Equipment).

Responsibilities

• Focus on developing and implementing a 'customer-first, customer-focused' service philosophy within the department and at the Branch site.
• Focus on increasing revenue, improving operational efficiency, and overall customer satisfaction through the timely execution of field service work.
• Responsible for all aspects of assigned field service calls, including but not limited to: Proactive customer contact to correctly identify machine defects.
• Prompt and accurate diagnosis and repair, including connecting/diagnosing via computer with the machine to identify fault codes.
• Effective communication with the vendor (Volvo) regarding Tech Line and/or direct calls to facilitate accurate diagnosis.
• Accurate ordering of required parts and follow-up to ensure parts are received to complete the assigned service work.
• Submission of accurate and timely service reports (including timesheets).
• Maintenance and upkeep of assigned service vehicle and tools.
• Daily vehicle inspections and CVOR logs.
• Effective, open, and frequent communication with dispatch and the office.
• Responsible for the return of unused parts at the conclusion of field service work.
• Responsible for ensuring all field service requests emanating from customers or field dispatch are handled professionally and in a timely manner at all times.

Benefits

• We foster a positive, fair, and inclusive work environment, with equal opportunities for everyone — regardless of abilities, backgrounds, identities, or cultures.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree