Field Service Technician - Panama City, FL
About The Position
Xerox is hiring a Field Service Technician to support customers in an assigned territory in Panama City, Florida. This hands-on, field-based role involves using electro-mechanical expertise to troubleshoot, repair, and maintain customer equipment, helping maximize device availability and performance. Xerox provides technical training to prepare the technician to support assigned equipment and complete service calls independently. The technician manages service calls and territory responsibilities while meeting productivity, response-time, quality, cost, and customer-satisfaction expectations. The role also includes maintaining the equipment, parts, and inventory needed to support customers. Work involves driving and regular physical activity throughout the day.
Requirements
- Experience in electro-mechanical troubleshooting.
- Ability to use a multimeter and interpret electrical schematics.
- Strong customer service, time management, problem-solving, and organizational skills.
- Ability to work independently in a field-based environment and reliably meet customer and service commitments.
- Ability to lift up to 50 pounds and regularly walk, stand, squat, bend, and drive for more than 50 percent of the workday.
- Valid driver's license and current automobile insurance coverage meeting company-specified minimums.
- Ability to meet the company's motor vehicle safety standards.
Responsibilities
- Diagnose, troubleshoot, repair, and maintain customer equipment using electrical and mechanical knowledge.
- Provide professional, responsive customer service and help minimize equipment downtime.
- Use diagnostic tools, including a multimeter, and interpret electrical schematics to identify and resolve equipment issues.
- Manage assigned service calls and territory responsibilities while meeting productivity, response-time, quality, and cost expectations.
- Maintain the equipment, parts, and inventory required to support customers in the assigned territory.
Benefits
- Medical, dental, and vision benefits.
- Wellness credits.
- Company contribution to a Health Savings Account.
- 401(k) program with company matching.
- Paid time off, holidays, and personal days.
- Technical training and career development opportunities.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
