Relationship Banker I - Panama City Main Branch - Panama City FL

Regions Bank•Panama City, FL

2d•$35,641 - $42,192•Onsite

About The Position

The Relationship Banker I provides an exceptional customer experience on the cash line and by phone while helping improve customers’ financial wellness. The role builds personal connections during transactions, identifies ways to meet customer needs, and assists with end-to-end customer service inquiries. It is intended for candidates with prior teller, limited banking, or some retail sales experience who want to begin a career with opportunities for growth and advancement. The successful candidate is ambitious and adaptable, with strong communication skills and a commitment to personalized service. The position educates customers about banking options and Regions’ consumer products and digital services, builds customer relationships, and refers customers with complex financial needs to internal experts. The role follows bank procedures and applicable laws and regulations, contributes to branch goals, and helps identify and report operational risks. This is a full-time, incentive-eligible position at the Panama City Main branch in Panama City, Florida. It requires tracking time worked over 40 hours per week and is eligible for overtime under the Fair Labor Standards Act. The listed market range provides a minimum target of $35,640.99 and a median of $42,192.00; pay varies based on factors including experience, skills, location, and performance. The position may participate in a formulaic incentive plan based on performance against defined metrics and goals.

Requirements

High school diploma or GED.
Ability to work Saturdays as needed.
Ability to handle cash and process cash transactions.
Ability to communicate in person, by phone, and through electronic channels.
Ability to use a computer frequently, including typing and maintaining sustained attention to a monitor.
Ability to walk and stand for extended periods.
Ability to lift up to 20 pounds.
Ability to adhere to policies, procedures, and guidelines.
Ability to assist customers with digital banking offerings.
Ability to handle multiple priorities simultaneously.
Ability to oversee large sums of cash.
Strong customer focus and relationship-building skills.

Nice To Haves

One year of banking, cash-handling, and/or customer service experience.

Responsibilities

Provide a consistent, optimal customer experience on the cash line while processing deposits, withdrawals, payments, and other typical teller transactions.
Answer customer questions about products and services and fulfill basic service requests, including card requests, information changes, PIN resets, check reorders, and basic problem resolution.
Develop customer relationships and remain informed about customers’ relationships with the bank.
Educate customers on standard consumer products and digital solutions, including mobile, online, and ATM services.
Assist branch and team members with basic tasks to resolve customer issues.
Refer customers with more complex financial goals and needs to an internal team of experts.
Follow bank processes and procedures and applicable laws and regulations, including duties assigned by the Branch Manager.
Support sound banking practices by managing, identifying, and reporting operational risks.
Help achieve branch targets and goals by identifying customer needs and providing appropriate guidance on Regions’ solutions.
May make outbound calls using generated customer and prospect lead lists to explain emerging technology and help meet customers’ financial needs.