Field Service Technician
About The Position
Visual Edge IT is seeking a copier/printer technician to maintain and repair clients’ copiers, printers, and related devices. This is a field-based role with a full training program and a company vehicle provided. Mechanically inclined candidates with strong customer service skills are encouraged to apply. The company describes its culture as family-owned and highlights work-life balance, growth opportunities, and a nationwide support network. The technician responds to service calls, diagnoses and repairs equipment, performs preventive maintenance, and documents service activity. The role involves some travel and regular lifting of up to 50 pounds, with occasional lifting of up to 100 pounds.
Requirements
- Strong mechanical and electrical aptitude with proven troubleshooting skills.
- Strong customer service and communication skills.
- Basic knowledge of networking and computer systems.
- Ability to regularly lift up to 50 pounds and occasionally up to 100 pounds.
- Valid driver’s license with a clean driving record and ability to meet company vehicle eligibility requirements.
Nice To Haves
- Three or more years of industry experience is preferred.
- Prior experience servicing office equipment such as copiers and printers is preferred; Xerox, Ricoh, Kyocera, or HP experience is a plus.
- An associate degree or higher in electronics or electrical engineering is preferred; equivalent experience will be considered.
Responsibilities
- Respond quickly to service calls and complete effective, efficient repairs to maximize equipment uptime.
- Perform preventive maintenance and ensure copiers, printers, and related devices function properly.
- Diagnose technical issues using customer feedback, electronic data, and observations.
- Maintain customer satisfaction through clear communication and dependable service.
- Partner with clients, sales teams, and internal staff to meet deadlines and ensure smooth operations.
- Complete service documentation accurately, including parts usage, call closures, and meter readings.
- Provide feedback to improve processes and support continuous improvement efforts.
Benefits
- Competitive pay
- Paid time off (PTO)
- Seven paid holidays per year
- Medical insurance
- Health savings account (HSA)
- Dental insurance
- Vision insurance
- Short-term disability insurance
- Long-term disability insurance
- Voluntary life insurance
- Employee assistance program
- Wellness programs
- $25,000 life insurance policy at no cost to employees
- 401(k) program with employer matching
- Training programs and opportunities for career development and internal advancement
- Company vehicle provided
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
