Field Service Technician – Spartanburg, SC

CVS Health•Spartanburg, SC

3d•Onsite

About The Position

The Field Service Technician provides on-site technical support at CVS Pharmacy locations, traveling between stores to maintain and repair computer systems, hardware, and store technology. The role supports point-of-sale (POS) and pharmacy systems, networking equipment, and other in-store technologies. The technician diagnoses and resolves technical issues, performs preventative maintenance, and helps minimize disruption to store operations. The role works with remote support teams, including network services, software engineering, and help desk personnel, to restore service and identify root causes. The technician maintains accurate service records and resolves assigned work promptly while providing in-store customer support. The position requires frequent travel between assigned CVS Pharmacy locations within the Spartanburg, South Carolina service area, and the technician must reside within that area. The technician participates in an on-call rotation and must be available for flexible hours, including days, nights, weekends, and holidays. High school diploma or GED is required.

Requirements

At least 1 year of hands-on experience troubleshooting hardware, repairs, and maintenance.
Valid driver’s license with no major violations.
Willingness to travel frequently between CVS Pharmacy locations within Spartanburg, SC; must reside within the service area.
Availability to work flexible hours, including days, nights, weekends, and holidays.
Ability to lift 75 pounds and occasionally work on ladders.
High school diploma or GED required.

Nice To Haves

Technical certifications.
Associate’s or technical degree.
Previous field service technician experience.

Responsibilities

Travel between assigned CVS Pharmacy locations to provide on-site technical support and maintenance.
Provide hands-on support for store systems, including POS systems, pharmacy systems, photo kiosks, and inventory management systems.
Perform preventative maintenance, software updates, hardware upgrades, and equipment replacements with minimal supervision.
Install and integrate new store technology, including configuring POS terminals, peripherals, and network connectivity.
Diagnose and resolve technical issues on-site, identify root causes, and implement solutions.
Document service calls, equipment installations, repairs, and maintenance activities accurately.
Collaborate with help desk, network engineering, and software development teams to escalate and resolve issues.
Provide customer service to store colleagues while troubleshooting and resolving equipment issues.
Manage inventory of IT parts, tools, and supplies, track stock, and place orders as needed.
Participate in an on-call rotation and respond to urgent service needs.