Field Service Technician

BLM GROUP•Las Vegas, NV

26d•Onsite

About The Position

The Field Service Technician works under the direct supervision of the Service Manager to install new BLM equipment, perform preventive maintenance, troubleshoot issues, and provide emergency repairs at customer sites. The technician helps resolve customer issues promptly, demonstrates BLM GROUP software capabilities, and maintains positive customer relationships. The role also supports sales staff, documents service work and future service needs, and completes time sheets, service reports, installation forms, and expense reports accurately and on time. The position requires up to 100% travel, including domestic and international travel by land or air as assigned. The technician works primarily in manufacturing facilities where noise may be moderate to loud, and occasionally in an office environment. The role has no supervisory responsibilities and may require overtime based on workload and customer needs.

Requirements

High school diploma required.
2–4 years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Office, including Word, Excel, and Outlook.
Ability to effectively use the Internet.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to effectively use electrical/electronic test and measurement equipment.
Ability to understand, analyze, and resolve technical mechanical or electrical issues based on measured data.
Ability to read and comprehend technical information in equipment manuals or electronic media.
Ability to accurately document the steps taken to resolve equipment and product issues.
Ability to communicate technical issues and resolutions to the BLM corporate office.
Proven customer service skills with a focus on customer relationships.
Strong organization, verbal and written communication, and time-management skills.
Ability to work effectively with minimal supervision and identify appropriate sources of technical assistance.
Ability to work effectively as a team member with colleagues at all levels and with varied types and levels of customers.
Ability to travel domestically and internationally by land or air as required.
Ability to lift or move up to 50–70 pounds and perform the physical activities described in the posting.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf laser machines, Amada Laser, Mazak laser, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and equipment service at customer sites.
Accurately document service performed and future service needs.
Maintain excellent customer service and customer satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare time sheets, service reports, and installation forms accurately and on time.
Track expenses and complete expense reports in a timely manner.
Maintain a safe work environment and follow OSHA/MIOSHA guidelines.
Communicate with other departments as needed.
Work overtime as required by workload and customer needs.
Travel up to 100% as assigned by management.
Perform other duties as assigned by management.