Field Service Technician (Detroit)
Alfred Kärcher SE & Co. KG•Detroit, MI
•$27 - $31
About The Position
The Field Service Technician performs on-site installation, repair, maintenance, and testing of equipment. The role involves diagnosing technical problems, determining appropriate solutions, providing responsive, high-quality customer service, and identifying opportunities for additional revenue. Technicians also maintain accurate work orders and business documentation, process parts received at their location, and travel and drive to customer sites such as hospitals, schools, office buildings, industrial complexes, and retail stores. Work locations vary.
Requirements
- 3 to 5 years of related mechanical or technical experience troubleshooting corded electric, battery-powered, and/or combustion engine-powered equipment.
- Strong electro-mechanical skills.
- Valid driver's license with a clean driving record.
- High school diploma or equivalent.
Responsibilities
- Complete Astea Mobile Work Orders accurately and promptly, documenting labor and travel timestamps, equipment details, parts and materials, fees and expenses, work performed, root-cause identification, electronic files, checklists, photos, and customer name and signature.
- Interact responsively with customers and provide a high level of service.
- Complete business reporting documentation, including timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs.
- Identify and secure additional revenue opportunities, including new or returning customers, preventive maintenance service agreements, refurbished equipment, short-term rentals, spare parts, and other equipment on site.
- Process parts received at the technician location at the beginning of each day and immediately report discrepancies.
- Manage on-site equipment installation, repair, maintenance, and testing tasks.
- Diagnose errors or technical problems and determine appropriate solutions.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision plans.
- 11 paid holidays per year.
- Flexible PTO for exempt employees and generous PTO for non-exempt employees.
- HSA, FSA, and 401(k) matching plans.
- Paid sick time.
- Short- and long-term disability insurance.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
