Field Service Technician

Veritas Medical Solutions•Lower Salford Township, PA

36d•$24 - $34•Hybrid

About The Position

The Field Service Technician will be responsible for assembling, installing, and repairing Veritas SmartDoors®. This role requires strong mechanical aptitude, knowledge of electrical wiring/troubleshooting, computer skills, and hands-on experience diagnosing and repairing motors. The candidate must be willing to learn how to build a Veritas SmartDoor® and possess excellent verbal and written communication skills for client interactions and service repair reports. Travel, up to 60% domestically and occasionally internationally, is required and may fluctuate based on customer needs.

Requirements

Demonstrated experience working with mechanical systems, including the use of hand and power tools.
Ability to safely and effectively perform assembly, disassembly, adjustment, and installation of mechanical components using standard shop and field tools is required.
Ability to read and interpret construction and engineering drawings.
Ability to effectively utilize computer or tablet for project forms, customer requirements and others as needed.
Must be a self-starter with the ability to work independently or part of a team.
Strong time management and prioritization skills; ability to organize, multi-task and work under pressure; strong attention to detail.
Goal oriented - naturally motivated to set and reach goals.
Excellent interpersonal/communication skills; ability to communicate effectively with team members and clients; is objective and open to other views, welcomes feedback; able to write clear and concise service reports.
Professional approach with unquestionable integrity, credibility, and character; Demonstrates high moral and ethical behavior.
OSHA 30 certification a plus; otherwise, on-line OSHA training will be provided to be completed within 30 days.
Forklift operator experience preferred.
Rigging experience preferred.
Must have either a Valid Real ID Driver’s License or Passport for domestic travel and any international travel as needed.
Continually required to stand and utilize hand and finger dexterity.
Frequently required to talk, hear, walk, bend, stoop, kneel or work near moving mechanical parts.
Occasionally required to sit, climb or work in high places or tight spaces.
Must be able to occasionally, or as needed, lift and or move up to 75 pounds.
Must be able to occasionally, or as needed, lift or carry shielding material to the work area or load the SmartDoor® with proper shielding material.
Must be able to occasionally, or as needed, cut shielding material in the Veritas shop or on the job site.
Willingness and ability to safely operate power tools and construction equipment as necessary for door installation.
Specific vision abilities required by this job include: close vision, distance vision, peripheral vision, depth perception and ability to adjust focus.

Nice To Haves

Strong mechanical aptitude
Knowledge of electrical wiring/troubleshooting
Hands-on experience diagnosing and repairing motors
OSHA 30 certification
Forklift operator experience
Rigging experience

Responsibilities

Assemble, stage, set up, and test SmartDoors® at Harleysville shop.
Crate door components for transportation according to defined SOP.
Load crates onto trucks for delivery to job site.
Unload trucks as product is delivered to Veritas.
Pick-up parts from local vendors as needed.
Unpack delivered supplies and log into inventory, as needed.
Understand the features and benefits of all door products, and how to communicate to all levels.
Travel to customer sites for SmartDoor® installation.
Travel to customer sites to install finishes on installed doors.
Represent Veritas positively and professionally at all times while traveling for Veritas.
Provide customer service via telephone and remote sessions for initial troubleshooting and diagnostics of shielded doors.
Travel to customer locations to provide onsite diagnostics and servicing of shielded doors, including accessing the area above the door for servicing.
Travel to customer sites to provide regularly scheduled preventative maintenance.
Travel to customer sites to provide SmartDoor® training for GC's, subcontractors, medical staff and maintenance personnel.
Provide feedback from service visits that enables continuous improvement of the SmartDoor® product line.
Serve as brand ambassador of Veritas; Create and develop excellent relationships with key contacts at customer locations to learn how Veritas can better serve their needs with our product, training and support.
Attend and participate in daily huddle meetings in person or virtually when traveling.
Support cross functional team initiatives.
Participate in Veritas CARES events when possible.
Balance team and individual responsibilities; give and welcome feedback, contribute to building positive team spirit; put success of team above own interests.
Willingness to perform any and all duties as assigned by leadership to support the team; respectful attitude and professional approach to leadership decisions.
Implementing daily the Veritas Core Values: Vision of ways to improve/streamline door installation and service techniques; Excellence by ensuring your work is the best it can be; Respectful of clients, team members and leadership; Integrity by always being honest and fair in all areas; Teamwork by listening and hearing what others say and working together to find a solution that's best for all; Achieve with having a positive, can-do attitude and meeting/exceeding your goals; Serve by being a good steward and helping others in need.
Adhere to all safety protocols at Veritas and on job sites, including but not limited to all machinery, electrical applications, and handling of raw materials.
Will be accountable for assigned tools. Correct use and maintenance a must.
Personal Protective Equipment (PPE) to be used and maintained.