Field Service Technician - Applied Air

Ferguson Enterprises • Waltham, MA

5d • Onsite

About The Position

The Field Service Technician role involves on-site installation, maintenance, troubleshooting, and repair of waterworks, plumbing, HVAC, and industrial equipment, ensuring reliable system performance and excellent customer service. Key Responsibilities: Perform field service work including equipment start-ups, which activate factory warranties, and are fully certified to complete this work. Handle warranty claims, defects, and service repairs covered under warranty or service agreements. Execute service work as quoted by the VP of Service and Parts or Sales Engineers, and travel to customer sites daily based on a structured schedule. Focus on delivering high-quality service and maintaining strong customer relationships in the field. Role is focused on being in the field, as they are rarely in office. May be responsible for providing driver duties and responsibilities

Requirements

• Must have a high school diploma or equivalent
• At least two years of relevant experience
• Strong technical and communication skills
• The ability to travel
• The ability to lift & work in varied environments
• Must be at least 18 years old
• Valid state issued license is required

Nice To Haves

• Technical certifications preferred

Responsibilities

• Perform field service work including equipment start-ups, which activate factory warranties, and are fully certified to complete this work.
• Handle warranty claims, defects, and service repairs covered under warranty or service agreements.
• Execute service work as quoted by the VP of Service and Parts or Sales Engineers, and travel to customer sites daily based on a structured schedule.
• Focus on delivering high-quality service and maintaining strong customer relationships in the field.
• May be responsible for providing driver duties and responsibilities

Benefits

• health, dental, vision, paid time off, life insurance and a 401(k) with a company match
• mental health coverage
• gender affirming and family building benefits
• paid parental leave
• associate discounts
• community involvement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED