Field Service Technician - New Hampshire

Grover Gaming

1d•Onsite

About The Position

The Service Technician will be responsible for installing, troubleshooting and repairing games and associated systems when malfunction occurs. They will also perform preventive maintenance to all machines to ensure they are functioning accurately. The role will require daily travel throughout a designated territory in New Hampshire.

Requirements

Basic troubleshooting techniques on main components of a cabinet (bill acceptors, printers, monitors, logic box, etc.).
Ability to replace broken parts (bill acceptors, printers, monitors, logic box, etc.).
Proficiency in operating hand tools, soldering equipment, electrical test equipment, and other necessary equipment.
Troubleshooting skills for point of sale and/or server issues (e.g., no internet connection, IP address conflicts).
Ability to move machines weighing in excess of 400 pounds.
Capability to perform preventative maintenance on various devices.
Skill in completing work orders accurately to record repairs and service.
Ability to set up and configure routers for a location.
Knowledge of proper wiring techniques to avoid loops.
Experience assigning static IP addresses to game terminals, routers, servers, and POS.
Commitment to providing exceptional service to guests and employees.

Responsibilities

Understand and embody the company’s Mission, Vision, and Values, acting as an ambassador for these principles.
Travel to locations performing various functions and tasks.
Perform basic troubleshooting techniques on the main components of a cabinet, i.e. bill acceptors, printers, monitors, logic box, etc.
Replace all broken parts, i.e. bill acceptors, printers, monitors, logic box, etc.
Operate hand tools, soldering equipment, electrical test equipment, and other equipment as needed.
Troubleshoot point of sale and/or server issues, i.e. no internet connection, IP address conflicts, install a printer and set as default, etc.
Frequently move machines weighing in excess of 400 pounds.
Perform all preventative maintenance on each type of device.
Properly complete work orders to record repairs and service.
Setup and configure the router for a location.
Properly wire a location so that there are no loops.
Assign static IP addresses to game terminals, routers, servers, and POS.
Provide exceptional service to our guests and employees.
Perform other duties as assigned.