Field Service Technician (Material Handling Mechanic – Mobile)

Herc-U-Lift•Minneapolis, MN

4d•Remote

About The Position

Herc-U-Lift, Inc. is seeking an experienced and proactive Field Service Technician to join their service and repair team. This fast-paced role involves traveling to customer locations in a company van to repair material handling equipment, MEWPs, and rail car movers. The technician will manage their work like a small business, dispatching from home and coordinating with the service dispatch team via tablet. A key aspect of the role is building customer rapport through technical expertise and excellent communication, ensuring customer satisfaction. The position requires a self-starter who can work independently with little supervision and maintain a professional image.

Requirements

Valid driver's license
Knowledge of engines, transmissions, hydraulics, electrical systems, fuel systems, and/or charging systems.
Mechanically inclined with great problem-solving skills.
Working knowledge of computer systems and ability to quickly learn software for work orders.
Ability to work well independently and with others.
Organized with strong attention to detail.
Excellent interpersonal and communication skills.
Strong customer service skills.
Ability to present a professional image in appearance and preparation.
High school education.

Nice To Haves

Some vocational or community college with related coursework preferred.
3+ years direct technician experience preferred.

Responsibilities

Performs preventive maintenance inspections and service on machines.
Diagnoses mechanical, electrical, or other breakdowns of material handling equipment (forklifts, MEWPS, rail car movers, rough terrain lifts).
Performs disassembly, repair, and reassembly of various equipment components including engines, transmissions, differentials, clutches, brakes, electrical systems, fuel systems, and couplers.
Works with the parts department to order and install replacement parts.
Maintains technical knowledge of all equipment brands.
Utilizes tools of the trade, including precision instruments, welding equipment, shop machines, and power tools for adjustments and repairs.
Assists other technicians as needed.
Maintains personal parts inventory carried in the van.
Follows all safety protocols.
Completes and submits all required paperwork.
Provides excellent customer service, including offering additional services.
Manages workload effectively.
Adapts to changes in job duties based on company or customer needs.