Field Service Technician (Material Handling Mechanic – Mobile ) Fargo, ND
About The Position
Herc-U-Lift, Inc. is seeking an experienced and self-motivated Field Service Technician to join their service and repair team. This fast-paced role involves traveling to customer locations to repair material handling equipment, Mobile Elevating Work Platforms (MEWPs), and rail car movers. The technician will manage their work independently, acting as if it were a small business, and will be dispatched from home in a company van, reporting on jobs via a tablet. A key aspect of the role is building customer rapport through technical expertise and excellent communication, ensuring customer satisfaction.
Requirements
- Valid driver's license
- Knowledge of engines, transmissions, hydraulics, electrical systems, fuel systems, and/or charging systems.
- Mechanically inclined with strong problem-solving skills.
- Working knowledge of computer systems and ability to quickly learn new software for work orders.
- Ability to work well independently and with others.
- Organized with strong attention to detail.
- Excellent interpersonal and communication skills.
- Strong customer service skills.
- Professional appearance and preparation.
Nice To Haves
- Some vocational or community college with related coursework preferred.
- 3+ years direct technician experience preferred.
Responsibilities
- Performs preventive maintenance inspections and service on machines.
- Diagnoses mechanical, electrical, or other breakdowns of material handling equipment (forklifts, MEWPs, rail car movers, rough terrain lifts).
- Performs disassembly, repair, and reassembly of various equipment components including engines, transmissions, hydraulics, electrical systems, and fuel systems.
- Works with the parts department to order and install necessary replacement parts.
- Maintains technical knowledge of all equipment brands.
- Utilizes tools of the trade, including precision instruments, welding equipment, shop machines, and power tools for repairs and adjustments.
- Works with minimal supervision and is capable of assisting other technicians.
- Maintains an inventory of parts carried in the company van.
- Follows all safety protocols.
- Completes and submits all required paperwork.
- Provides excellent customer service, including offering additional services.
- Manages workload effectively.
- Adapts to changes in job duties and responsibilities based on company or customer needs.
Benefits
- Medical (and FSA/HSA plans)
- Dental insurance
- Vision insurance
- Paid time off
- Paid holidays
- Company-paid basic life insurance
- Supplemental term life insurance
- 401(k) with match
- Short-term disability
- Long-term disability
- Group accident insurance
- Critical illness insurance
- Safety glasses program
- Boot program
- Tuition reimbursement
- In-house training
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
