Field Service Technician

BLM Group World Wide•Seattle, WA

27d

About The Position

The Field Service Technician works under the direct supervision of the Service Manager to install, maintain, troubleshoot, and repair BLM equipment at customer sites. The role supports timely resolution of customer issues and questions while maintaining positive customer relationships. It also supports sales staff in servicing BLM equipment and demonstrates relevant BLM GROUP software capabilities to customers. The position requires up to 100% domestic and international travel, including by land or air, and may require overtime based on workload and customer needs. The technician primarily works in manufacturing facilities, where noise may be moderate to loud, and occasionally works in an office environment.

Requirements

High school diploma required.
Two to four years of experience in a similar technical position.
At least one year of experience in a customer service role.
Clear driving record with no more than two minor moving violations in three years and no major violations in the last seven years.
Proficiency in Microsoft Word, Excel, and Outlook; ability to use the Internet effectively.
Ability to understand and use I/O structure for technical troubleshooting.
Ability to use electrical/electronic test and measurement equipment effectively.
Ability to analyze and resolve mechanical or electrical issues using measured data.
Ability to read and understand technical information in equipment manuals or electronic media.
Ability to document technical steps taken to resolve equipment and product issues accurately.
Ability to communicate technical issues and their resolution to the BLM corporate office.
Customer service skills focused on customer relationships.
Strong organization, verbal and written communication, time management, and problem-solving skills.
Ability to work effectively with minimal supervision and determine whom to contact for technical assistance.
Ability to work effectively with teammates at all levels and with customers of varied roles and levels.
Ability to travel domestically and internationally, by land or air, as required.
Ability to perform the physical demands of the job, including lifting or moving 50 to 70 pounds and standing, walking, climbing, balancing, stooping, kneeling, crouching, or crawling.

Nice To Haves

Associate degree in a technical discipline or comparable military experience.
Experience with Trumpf laser machines, Amada Laser, Mazak laser, or similar laser machinery.
Fluency in Italian.

Responsibilities

Support sales staff in servicing BLM equipment.
Install new equipment at customer sites.
Perform preventive maintenance, troubleshooting, emergency repairs, and other equipment service at customer sites.
Document completed service and future service needs accurately.
Maintain customer service and satisfaction.
Demonstrate applicable BLM GROUP software capabilities to customers.
Prepare time sheets, service reports, and installation forms accurately and on time.
Track expenses and submit expense reports promptly.
Maintain a safe work environment and follow OSHA/MIOSHA guidelines.
Communicate with other departments as needed.
Work overtime as required by workload and customer needs.
Travel up to 100% as assigned, including domestic and international travel by land or air.
Perform other duties assigned by management.