Field Service Technician (Santa Ana, CA)
About The Position
The Field Service Technician completes service and repair work using Astea Mobile Work Orders, documenting labor and travel time, equipment details, parts and materials, expenses, work performed, root-cause findings, and customer signatures. The role provides responsive, high-quality customer service and completes required business documentation. The technician also identifies opportunities for additional revenue, including new or returning customers, preventive maintenance agreements, refurbished equipment, rentals, spare parts, and other on-site equipment. Travel and driving are required. Duties may be added, removed, changed, or reassigned to meet business needs; reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Requirements
- 3 to 5 years of related mechanical or technical experience troubleshooting corded electric, battery-powered, and/or combustion engine-powered equipment.
- Strong electro-mechanical skills.
- Valid driver’s license with a clean driving record.
- High school diploma or equivalent.
Responsibilities
- Complete Astea Mobile Work Orders accurately and on time, documenting labor and travel timestamps; equipment make, model, and serial number; parts and materials needed or used; fees and expenses; detailed work notes; root-cause identification; electronic files, checklists, and photographs; and customer name and signature.
- Interact responsively with customers and provide a high level of service.
- Complete business reporting documentation in a timely and thorough manner, including timesheets, repair orders, machine checklists, receiving records, expense reports, and repair order logs.
- Identify opportunities for additional revenue, including potential new customers, recovering lost customers, preventive maintenance service agreements, refurbished equipment, short-term rentals, spare parts, and other equipment on site.
- Perform other duties as assigned.
Benefits
- Medical, dental, and vision plans.
- 11 paid holidays per year.
- Flexible PTO for exempt employees; generous PTO for non-exempt employees.
- HSA, FSA, and 401(k) matching plans.
- Paid sick time.
- Short- and long-term disability insurance.
- Opportunity for a yearly bonus of $5,000.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
