Field Service Technician

Ecolab Inc.•Prairie Township, OH

30d•$54,100 - $81,200•Onsite

About The Position

Ecolab’s Nalco Water team is seeking a Field Service Representative to provide hands-on service and technical support for water treatment and disinfection systems across downstream industries. The role is based in Columbus, Ohio, and involves working independently in the field, building trusted customer relationships, and helping customers protect critical assets and improve operational performance. Overnight travel may be required up to 25% of the time. The position provides service for cooling tower cleaning and water disinfection, performs chemistry tests, records and reports data, and maintains product inventories at customer accounts. The representative supports Sales Representatives at strategic district accounts by carrying out agreed-upon customer system assurance plans, identifying and resolving customer concerns, and escalating complex challenges when necessary. The role also requires compliance with safety policies and procedures. The work is hands-on and autonomous, with team support and access to training and development programs. Physical demands include lifting up to 50 pounds; exposure to hot, cold, noisy, or dirty environments; and stooping, kneeling, crouching, reaching, balancing, walking, standing, and climbing. Compensation is $54,100–$81,200 annually, depending on factors including experience, education, training, and geography.

Requirements

High school diploma or equivalent.
At least 2 years of experience in water treatment or an industrial/mechanical environment.
Current, valid, unrestricted driver’s license.
Ability to lift up to 50 pounds.
Ability to work in hot, cold, noisy, or dirty environments and to stoop, kneel, crouch, reach, balance, walk, stand, and climb.
No immigration sponsorship is available for this position.

Nice To Haves

Associate’s degree or trade school certification.
Demonstrated mechanical aptitude.
Experience in water treatment or the specialty chemical industry.
Familiarity with boilers, cooling towers, and wastewater treatment systems.
Proficiency with Microsoft Office Suite.

Responsibilities

Deliver expert service and support for cooling tower cleaning and water disinfection.
Provide technical support and escalate complex challenges as needed.
Build strong customer relationships and promote best practices.
Comply with safety policies and procedures.
Perform required chemistry tests, log and report data, and maintain product inventories at customer accounts.
Provide routine service support to Sales Representatives in strategic district accounts to execute agreed-upon customer system assurance plans.
Identify and resolve customer pain points, escalating issues as required.