Field Service Technician

Intertape Polymer Group (IPG)

36d•$21 - $24

About The Position

The Field Service Technician performs on-site maintenance, troubleshooting, and repairs of IPG/Better Packages equipment at customer locations. The role supports equipment uptime and customer production needs while delivering technical service in the field. It requires mechanical and electrical aptitude, strong customer communication, and the ability to work independently while representing IPG at customer sites. The technician develops product knowledge; installs, repairs, and maintains customer equipment; diagnoses mechanical, electrical, and minor automation issues; and provides customer training. The role also supports product testing, software upgrades, complex service work, and emergency repairs, while completing service documentation and maintaining customer records. Frequent travel, including overnight travel, is required.

Requirements

High school diploma or equivalent.
Working knowledge of electrical and electromechanical systems, including diagnosing faults at customer sites.
Basic mechanical skills and ability to safely disassemble, repair, and reassemble components.
Experience using PC applications, including Microsoft Office, for documentation and reporting.
Proficiency with hand tools, power tools, and diagnostic equipment such as multimeters.
Strong communication skills, including the ability to explain technical issues to non-technical individuals.
Ability to read and interpret technical diagrams, wiring schematics, manuals, and assembly drawings.
Strong customer service, organization, and problem-solving abilities.
Ability to work independently in the field with minimal supervision while managing schedules and customer needs.
Ability to make real-time decisions, assess equipment conditions, and provide accurate technical assessments.
Commitment to accurately recording service activity performed on IPG/Better Packages equipment.
Ability to travel frequently, including overnight travel, by car or air, averaging 30% of the work week.
Valid driver's license/Real ID with a good driving record and/or passport to support travel.
Flexibility to work extended hours, weekends, or holidays based on customer needs.
Ability to lift up to 60 lbs., carry tools or parts up to 20 lbs., and maneuver equipment using carts weighing up to 60 lbs.
Ability to bend, squat, walk, stand, and sit for prolonged periods while performing field service work.

Nice To Haves

Associate degree in a technical field such as mechanical, electrical, electronics, or automation; equivalent field service experience is also considered.
Experience in packaging automation systems.

Responsibilities

Develop and maintain expert knowledge of IPG/Better Packages products, including their features, electrical and mechanical components, automation interfaces, and capabilities.
Explain product value and service recommendations to customers during site visits.
Install, repair, and perform preventive maintenance on customer-owned IPG/Better Packages equipment.
Diagnose mechanical, electrical, and minor automation-related issues using testing tools and technical documentation.
Provide on-the-job training to customer maintenance teams as needed.
Establish, schedule, and execute preventive maintenance programs for assigned end-user accounts.
Assist with field testing, evaluation, and troubleshooting of new products, prototypes, and custom packaging equipment.
Document issues, report unusual performance concerns, and provide product-improvement feedback.
Issue RMA requests, complete work orders, document service actions, submit expense and trip reports, and maintain accurate service records.
Perform software upgrades on WAT units and other equipment when required, ensuring compatibility and proper configuration.
Support Senior Technicians during complex field service jobs, large-scale installations, or customer escalations.
Perform other assigned field service duties, including emergency repairs, customer training, projects, and equipment audits.