Field Service Technician, Postpress

Heidelberg USA Inc•Los Angeles, CA

3d•$30 - $35•Remote

About The Position

Heidelberg is seeking a Field Service Technician to work remotely from a region and travel to customer locations. The role provides on-site setup, installation, troubleshooting, repair, maintenance, and customer training for Heidelberg Postpress commercial bindery equipment, including Polar Cutters and Stahlfolder equipment. Technicians own assigned jobs and escalate to second-level support when needed to ensure customer satisfaction and completion. The position requires managing a large service territory, coordinating with dispatch and customers, keeping them informed about estimated arrival times and repair status, and providing detailed technical feedback through the Mobile Service App. Travel may reach 75% of the workweek, with occasional weekend work. The listed salary is $72,500, and the location is Los Angeles, California.

Requirements

Minimum two-year technical degree or equivalent experience in mechanical, digital, and electronic technology.
Minimum two years of field engineering experience servicing complex electromechanical devices and high-demand customer locations.
Demonstrated customer management skills and commitment to customer satisfaction.
Ability to independently manage a large service territory, including parts, tools, and company information.
Ability to troubleshoot electrical and mechanical problems to the component level.
Knowledge of high- and low-voltage wiring and ability to identify and qualify single-phase and three-phase power requirements.
Strong mechanical aptitude, including use of critical alignment tools to hold tolerances of .001 inch.
Ability to frequently lift objects up to 70 pounds.
Ability to work in tight spaces, crawl on hard concrete floors, and contort physically to access components.
Ability to work with minimal supervision.
Customer and people relationship skills.
PC skills.
Ability to travel overnight.
Ability to travel up to 75% of the workweek and work occasional weekends to meet customer needs.
High school diploma or equivalent.

Nice To Haves

Technical degree.
Five to ten years of field service experience.

Responsibilities

Perform mechanical and electrical troubleshooting of Heidelberg Postpress bindery equipment.
Conduct maintenance and customer training on Heidelberg Postpress commercial bindery equipment.
Work with qualified riggers to install or move new and used equipment.
Return unused parts, out-of-box failures, incorrectly shipped parts, and other specified parts.
Complete paperwork promptly, including expenses, timesheets, online training, and car maintenance records.
Keep the dispatch team informed of expected job duration and changes to the situation.
Keep customers updated on estimated arrival times and repair status.
Install equipment, including coordinating with riggers, unpacking equipment and accessories, checking electrical power and compressed air with a certified electrician, performing initial setup and adjustment, and testing equipment against factory standards.
Provide initial and ongoing formal operator and equipment maintenance training; assess customer training needs and recommend additional training to Heidelberg US.
Perform periodic on-site troubleshooting and repairs for complex electrical, mechanical, or pneumatic problems as directed by the Field Service Manager and/or Global Support Center customer support team.
Provide detailed technical feedback through the Mobile Service App during and after customer visits, following Heidelberg US guidelines.
Provide telephone technical support and communicate with the Global Solutions Center Helpdesk regarding hardware and applications.