Field Technician

Andromeda•Lockport, IL

3d•$70,000 - $80,000•Onsite

About The Position

Andromeda Technology Solutions is seeking an experienced Field Service Technician to join its Managed IT Services team. The position is based out of the company’s Lockport, Illinois office and involves regular travel to client locations throughout the greater Chicagoland area. It is onsite and field-based, not remote, and is not an entry-level position. The technician works independently to troubleshoot technical issues onsite and handle network-related installations and support. The role provides technical support for business clients and involves installing, configuring, troubleshooting, and maintaining network infrastructure and business IT equipment. The technician collaborates with internal Service Desk and Engineering teams on escalated issues, documents work in a ticketing system, and communicates professionally with clients. Andromeda Technology Solutions has operated since 1994 and specializes in network design and service for mid-size businesses in the manufacturing sector. The hiring process includes drug testing and background screening, and some technical positions include hands-on testing.

Requirements

At least 2 years of hands-on IT support experience, including networking experience.
Demonstrated ability to troubleshoot business networks independently.
Working knowledge of TCP/IP, DNS, DHCP, VLANs, VPNs, routing, and switching.
Experience installing and configuring managed switches, firewalls, and wireless access points.
Experience supporting Windows desktops, laptops, and Microsoft 365 environments.
Ability to troubleshoot issues involving both network infrastructure and end-user devices.
Strong problem-solving skills and ability to work independently at client locations.
Excellent communication and customer service skills.
Valid driver's license, reliable transportation, and ability to travel throughout the Chicagoland area.

Nice To Haves

Previous experience working for a Managed Service Provider (MSP).
Experience with SonicWall, Ubiquiti, Ruckus, or similar networking platforms.
Experience with network troubleshooting tools and cable testing equipment.
Familiarity with Windows Server, Active Directory, and virtualization environments.
Experience with ConnectWise Manage, NinjaOne, or similar PSA/RMM tools.
CompTIA Network+, CCNA, or equivalent networking certifications.
Experience with structured cabling, rack installations, and network equipment deployment.

Responsibilities

Provide onsite technical support for business clients throughout the Chicagoland area.
Install, configure, troubleshoot, and maintain network equipment, including firewalls, switches, wireless access points, and routers.
Troubleshoot network connectivity issues involving LANs, WANs, VLANs, DHCP, DNS, and VPNs.
Assist with network installations, upgrades, equipment replacements, and infrastructure projects.
Install and troubleshoot workstations, printers, servers, and other business IT equipment.
Diagnose hardware, software, and connectivity problems at client locations.
Work with internal Service Desk and Engineering teams to resolve escalated technical issues.
Document work performed, troubleshooting steps, and resolutions in the ticketing system.
Communicate professionally with clients and provide updates throughout service visits.